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About the Team

Central Data & Science is a collection of teams that work across the business to deliver insights about current performance and forecast future performance, as well as provide key platforms that enable the organisation to deliver experiments, models and analytics at scale. These teams rely on many external vendors to provide services, platforms and data to enable them to build their products.

About the Role

As the Vendor Manager, you will own contractual, commercial and operational working relationships with a network of vendors within Data & Science. You will work with the vendors to ensure that the products and services that they provide are fit for purpose, and enable the business’s needs. You’ll also set the vendor strategy, ensuring that the vendors we are using are the best fit for the requirements, along with ensuring that we have a sustainable long-term plan to enable teams to deliver on their roadmaps.

We are looking for a proactive person who loves to solve complex problems, works cross-functionally and can communicate technical concepts in simple terms.

This is a hybrid role requiring three days a week in our London office in Cannon Street. You will report into the Technical Programme Manager for Data & Science.

What you’ll do

• Define and own the vendor strategy, ensuring the supplier landscape is dimensioned according to business requirements both now and in the future
• Work with a mix of stakeholders to understand their business questions, translate these into data requirements and find the right vendors to service them
• Be the primary point of contact for global teams and markets, forming the interface between the business and all providers
• Work closely with our procurement, legal compliance and information security teams to drive negotiations and velocity
• Work with Finance teams to understand budgets and plan the vendor roadmap
• Track, analyse and manage vendor performance, working with providers to drive issues to resolution and make sure all SLAs are met or surpassed
• Ensure compliance with all relevant regulatory and legal requirements, including internal policies
• Maintain a high level of communication with multiple sets of stakeholders to keep the business informed

What you’ll need

• Vendor or supplier Management or similar account management experience with commercial partners within IT, Tech or Data Licensing
• Highly results-focused, excellent problem-solving skills and the ability to influence in a complex matrix environment
• Outstanding written and verbal communication and interpersonal skills
• Strong analytical and reporting skills
• Adept at understanding complex business questions and translating these into data requirements
• Strong stakeholder management skills; ability to strategically align and get buy-ins from business partners

Nice to have

• Familiarity with Data (whether procurement of data, or data platforms and services)
• Previously worked with data teams
• Experience working in a tech company, consultancy or strategic function

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.