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Retail National Account Manager



Sales & Business Development
London, UK
Posted on Wednesday, July 3, 2024

Retail National Account Manager

Location - London HQ (Can work hybrid/remotely but must be willing to commute to HQ on a regular basis)

Recruiter - Nick Upton

Deliveroo Shopping

We're on a mission to help customers make the most of every moment, connecting the most beloved high street brands with customers' doors in ~30 minutes; from baby to petcare, health and beauty to electronics, gifting and so much more.

The Role

As a Retail National Account Manager you will manage the daily relationship with a portfolio of our Retail partners as well as pitching, negotiating and onboarding new partners as we build the Retail vertical.

This role combines both New Business: pitching, negotiating and onboarding new partners together with Account Management: relationship managing, optimising and growing existing partners on the platform

You will use your expertise and strong data analysis to enable partners' success on the platform: using insights and influence to increase their sales, optimise their range, menu setup etc and helping improve their daily operations.

Working on a brand new business vertical as we build it means you will often have to overcome challenges that Deliveroo is facing for the first time, shaping the future of the business and our relationship with our customers, riders and partners.

You will:

  • Pitch, negotiate and onboard new retail partners onto the platform
  • Manage the end to end relationship with your portfolio of live partners developing those relationships and using analysis to find growth opportunities
  • Work with partner marketing counterparts to deliver marketing campaigns that create value for your partners and grow the Retail business
  • Monitor and analyse the performance of your partner specific goals, presenting insights and actions in regular partner meetings including operational and commercial reviews.
  • Lead senior stakeholder meetings with your partners and internal stakeholders
  • Act as a trusted advisor to your partners on how to grow their on demand delivery business
  • Identify opportunities to developing the relationship with your partners by involving and working with other parts of the Deliveroo business


  • Experience in account management or a strategic sales or partnerships role
  • Ability to manage data and create compelling insight that is clear and applicable
  • Effective relationship-building and communication skills
  • Experience working in a dynamic high-growth company

Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders.

We give people the opportunity to buy what they want, as they want it, when and where they want it.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, wellbeing, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. We currently operate in a hybrid working environment allowing you more flexibility between work and home.


We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

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