Customer Success Manager - AI Coding Product Leader
Curb
Software Engineering, Product, Sales & Business Development, Data Science, Customer Service
San Francisco, CA, USA
Posted on May 29, 2026
Customer Success Manager — AI Software Quality Platform
This opportunity is with a client of Andiamo, an emerging leader in the AI-powered developer tools space focused on transforming how modern engineering teams approach software testing, release quality, and automation.
About The Opportunity
An innovative and rapidly scaling technology company is seeking a highly driven Customer Success Manager to help enterprise engineering teams maximize the value of cutting-edge AI-driven testing solutions. This organization is redefining quality assurance through intelligent automation and autonomous testing agents that dramatically improve software reliability while accelerating release velocity.
The company operates at the forefront of the AI and developer productivity movement, helping engineering organizations solve one of the most critical challenges in software development: maintaining quality at scale in an era of accelerated code generation and rapid deployment cycles.
This is an exceptional opportunity for someone who thrives in high-growth startup environments, enjoys partnering directly with sophisticated technical customers, and wants to influence product direction while building long-term client relationships.
Location: Hybrid role based in San Francisco, CA (4 days onsite weekly)
What You’ll Be Responsible For
Customer Growth & Strategic Partnership
Serve as the primary relationship owner for a portfolio of strategic customers, ensuring successful adoption and measurable business impact.
Guide clients through onboarding, implementation coordination, and long-term adoption strategies in partnership with technical and engineering teams.
Develop trusted advisor relationships with engineering leaders, product stakeholders, and executive sponsors.
Lead business reviews, customer check-ins, and strategic planning conversations focused on product value, operational success, and future opportunities.
Monitor account health, proactively identify risks, and implement retention strategies to strengthen long-term partnerships.
Cross-Functional Collaboration
Work closely with Customer Engineering, Product, and Engineering teams to ensure customer feedback is translated into actionable product improvements.
Advocate internally on behalf of customers by surfacing recurring themes, feature requests, and operational insights.
Partner with internal stakeholders to support renewals, identify expansion opportunities, and drive customer satisfaction outcomes.
Process & Program Development
Create and refine customer success playbooks, onboarding frameworks, and lifecycle management strategies to support scale.
Help define best practices around adoption, engagement metrics, and customer experience operations.
Contribute to a culture of continuous improvement by identifying opportunities to optimize workflows and improve operational efficiency.
What Makes You a Strong Fit
Technical & Product Understanding
You are comfortable engaging with technical teams and can confidently discuss modern software development workflows, QA automation, and AI-driven products.
You possess enough technical depth to collaborate effectively with implementation engineers and understand customer use cases at a practical level.
Relationship Management
You build trust quickly and know how to develop meaningful relationships with both internal teams and external stakeholders.
You are highly empathetic, an active listener, and skilled at navigating complex customer environments.
Communication & Business Acumen
You can clearly articulate business value, present ideas confidently, and communicate effectively with senior decision-makers.
You balance customer advocacy with business priorities and understand how to align product adoption with measurable outcomes.
Organization & Execution
You are highly organized, metrics-oriented, and capable of managing multiple priorities in a fast-moving environment.
You thrive in startup settings where adaptability, initiative, and ownership are essential.
Preferred Background
Experience supporting SaaS, developer tools, AI platforms, automation products, or technical software solutions.
Background working with engineering organizations, QA teams, DevOps, or software delivery environments is highly valuable.
Prior experience in Customer Success, Technical Account Management, Solutions Consulting, or post-sales relationship management roles preferred.
Why This Role Stands Out
Join a high-growth AI startup at a pivotal stage of expansion with strong market traction and increasing demand from engineering organizations.
Work directly with innovative technical teams solving real-world software quality and automation challenges.
Gain meaningful influence over customer strategy, product direction, and operational scale.
Collaborate with an ambitious, execution-focused team that values speed, ownership, and innovation.
Compensation & Perks
Competitive compensation package including base salary, performance incentives, equity participation, and comprehensive benefits.
Hybrid flexibility with a collaborative San Francisco office environment.
Daily catered lunches provided onsite.
Regular team events, social gatherings, and opportunities to help shape company culture during a period of rapid growth.
This role is ideal for someone excited by emerging AI technologies, passionate about customer impact, and energized by building alongside a fast-moving startup team.
About Andiamo
Talent Partners for the AI Revolution. As a globally recognized staffing and consulting firm, we specialize in placing the top 2% of technology and go-to-market professionals with the world’s largest and most well-known companies.
For over 20 years, we've maintained the status of tier-one vendor for firms such as Palantir, Amazon, Fluidstack, Bloomberg, Relativity Space, Firefly, MasterCard, Visa, Two Sigma, Citadel, as well as other major financial services firms, elite hedge funds, Google-backed tech start-ups, and major software firms.
Our talent solutions include Permanent Placement, Contract Staffing, Executive Search, and Dedicated Recruiting Services (RPO). Find out more at www.andiamogo.com
This opportunity is with a client of Andiamo, an emerging leader in the AI-powered developer tools space focused on transforming how modern engineering teams approach software testing, release quality, and automation.
About The Opportunity
An innovative and rapidly scaling technology company is seeking a highly driven Customer Success Manager to help enterprise engineering teams maximize the value of cutting-edge AI-driven testing solutions. This organization is redefining quality assurance through intelligent automation and autonomous testing agents that dramatically improve software reliability while accelerating release velocity.
The company operates at the forefront of the AI and developer productivity movement, helping engineering organizations solve one of the most critical challenges in software development: maintaining quality at scale in an era of accelerated code generation and rapid deployment cycles.
This is an exceptional opportunity for someone who thrives in high-growth startup environments, enjoys partnering directly with sophisticated technical customers, and wants to influence product direction while building long-term client relationships.
Location: Hybrid role based in San Francisco, CA (4 days onsite weekly)
What You’ll Be Responsible For
Customer Growth & Strategic Partnership
Serve as the primary relationship owner for a portfolio of strategic customers, ensuring successful adoption and measurable business impact.
Guide clients through onboarding, implementation coordination, and long-term adoption strategies in partnership with technical and engineering teams.
Develop trusted advisor relationships with engineering leaders, product stakeholders, and executive sponsors.
Lead business reviews, customer check-ins, and strategic planning conversations focused on product value, operational success, and future opportunities.
Monitor account health, proactively identify risks, and implement retention strategies to strengthen long-term partnerships.
Cross-Functional Collaboration
Work closely with Customer Engineering, Product, and Engineering teams to ensure customer feedback is translated into actionable product improvements.
Advocate internally on behalf of customers by surfacing recurring themes, feature requests, and operational insights.
Partner with internal stakeholders to support renewals, identify expansion opportunities, and drive customer satisfaction outcomes.
Process & Program Development
Create and refine customer success playbooks, onboarding frameworks, and lifecycle management strategies to support scale.
Help define best practices around adoption, engagement metrics, and customer experience operations.
Contribute to a culture of continuous improvement by identifying opportunities to optimize workflows and improve operational efficiency.
What Makes You a Strong Fit
Technical & Product Understanding
You are comfortable engaging with technical teams and can confidently discuss modern software development workflows, QA automation, and AI-driven products.
You possess enough technical depth to collaborate effectively with implementation engineers and understand customer use cases at a practical level.
Relationship Management
You build trust quickly and know how to develop meaningful relationships with both internal teams and external stakeholders.
You are highly empathetic, an active listener, and skilled at navigating complex customer environments.
Communication & Business Acumen
You can clearly articulate business value, present ideas confidently, and communicate effectively with senior decision-makers.
You balance customer advocacy with business priorities and understand how to align product adoption with measurable outcomes.
Organization & Execution
You are highly organized, metrics-oriented, and capable of managing multiple priorities in a fast-moving environment.
You thrive in startup settings where adaptability, initiative, and ownership are essential.
Preferred Background
Experience supporting SaaS, developer tools, AI platforms, automation products, or technical software solutions.
Background working with engineering organizations, QA teams, DevOps, or software delivery environments is highly valuable.
Prior experience in Customer Success, Technical Account Management, Solutions Consulting, or post-sales relationship management roles preferred.
Why This Role Stands Out
Join a high-growth AI startup at a pivotal stage of expansion with strong market traction and increasing demand from engineering organizations.
Work directly with innovative technical teams solving real-world software quality and automation challenges.
Gain meaningful influence over customer strategy, product direction, and operational scale.
Collaborate with an ambitious, execution-focused team that values speed, ownership, and innovation.
Compensation & Perks
Competitive compensation package including base salary, performance incentives, equity participation, and comprehensive benefits.
Hybrid flexibility with a collaborative San Francisco office environment.
Daily catered lunches provided onsite.
Regular team events, social gatherings, and opportunities to help shape company culture during a period of rapid growth.
This role is ideal for someone excited by emerging AI technologies, passionate about customer impact, and energized by building alongside a fast-moving startup team.
About Andiamo
Talent Partners for the AI Revolution. As a globally recognized staffing and consulting firm, we specialize in placing the top 2% of technology and go-to-market professionals with the world’s largest and most well-known companies.
For over 20 years, we've maintained the status of tier-one vendor for firms such as Palantir, Amazon, Fluidstack, Bloomberg, Relativity Space, Firefly, MasterCard, Visa, Two Sigma, Citadel, as well as other major financial services firms, elite hedge funds, Google-backed tech start-ups, and major software firms.
Our talent solutions include Permanent Placement, Contract Staffing, Executive Search, and Dedicated Recruiting Services (RPO). Find out more at www.andiamogo.com
