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The Role

We’re seeking a dynamic and versatile Account Manager to join our team and play a pivotal role in driving customer success, solution adoption and strategic growth within our AI-native product offering.

This cross-functional role combines Sales, Customer Success, Solution Consulting and Product Expertise to deliver value to our Specialty Insurance customers.

You’ll be responsible for building strong in-person relationships with key stakeholders and partnering with customers to ensure their strategic business objectives are understood and that their utilisation of the Concirrus product is effectively leveraged to drive adoption.

This role requires domain knowledge in Marine Insurance and involves regular in-person engagement with clients and partners.

Who You Are

You are a strong communicator, able to create clear, audience-relevant and objective-oriented documentation across formats such as email, PowerPoint and Word. You combine analytical and critical thinking with the ability to articulate information effectively and present with confidence.

You are highly organised, with strong time management, planning and prioritisation skills, and are comfortable handling multiple tasks. You are a self-starter, detail-oriented and an active listener, with the ability to work both collaboratively and autonomously.

You are flexible and adaptable, with experience in expectation and project management, as well as process analysis, design and management. You are also able to drive internal projects that benefit customers and are willing to travel where required.

Essential Qualifications and Experience

• 3–5 years’ experience in a customer success/account management related role, interfacing and working directly with customers.
• 1–3 years’ experience in Marine Insurance, or other Specialty insurance lines.
• Strong understanding of Software as a Service, sales metrics, and working with enterprise accounts of minimum £2m ARR.
• Bachelor’s degree in a related field (equivalent work experience may be considered).

Key Responsibilities

Customer Relationship Management

You will act as the primary point of contact for assigned customers, building strong working relationships with decision makers and maintaining a deep understanding of their organisation, stakeholder landscape, and business challenges.

You will prepare presentations and reports, lead customer meetings, and ensure customer-facing tools and workflow systems are kept up to date. You will understand and track customer KPIs, manage expectations and satisfaction, and ensure contract compliance and accurate billing.

You will also take ownership of onboarding new customers from the implementation team, understand customer experience and loyalty measures (including NPS and references), and act as the customer advocate internally. You will identify opportunities for cross-sell and upsell where appropriate.

Enhancement Delivery

You will facilitate end-to-end management of cross-functional, medium-complexity enhancements in line with product procedures. This includes drafting change requests and Statements of Work for one-time project enhancements, as well as demonstrating an understanding of revenue recognition and account measurements.

Internal Process

You will demonstrate competency in internal processes and practices, support continuous improvement initiatives, and provide mentorship to team members. You will stay up to date on industry trends and best practices through relevant publications and resources, and support additional duties as required.

Concirrus

Concirrus is trusted by leading specialty insurers to enhance efficiency throughout the insurance lifecycle from acquisition to renewal. We automate processes such as submission ingestion, compliance checks, ESG monitoring, and portfolio management, allowing underwriters to focus on value-added activities. This results in increased operational efficiency and faster business acquisition.

Diversity, Equity & Inclusion (DE&I) Statement

We are committed to building a diverse team and fostering an inclusive environment where everyone feels empowered to do their best work. As we continue to grow and evolve, we pledge to:

• Provide a safe and welcoming workplace where all individuals feel valued and respected
• Educate ourselves continuously and celebrate the unique perspectives that make us stronger
• Ensure that our actions and behaviours align with our core values and commitment to DE&I
• Regularly assess our progress and seek opportunities for ongoing improvement

What We Offer

• A collaborative and innovative work environment where your contributions drive our success
• Opportunities for professional growth and development
• Flexible working arrangements, including the option to work from home up to three days per week, supporting a strong work-life balance
• The opportunity to work with cutting-edge technology in a rapidly growing industry
• Competitive compensation, comprehensive benefits, and a culture that values teamwork and innovation