Product Manager II - Captain Platform and Payments
Careem
Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.
Why This Role Matters
Careem is on a mission to simplify lives and deliver exceptional experiences for our captains (drivers). We’re looking for a Product Manager (PM-II) to lead our Captain Platform and Payment Systems. In this role, you’ll work on high-impact areas such as:
- Captain communication strategy, ping reliability, and core app functionalities
- Multilingual support across different languages and dialects
- Captain payment experience and transparency
- Fraud detection and captain safety
Your work will ensure that captains earn fairly, operate efficiently, and feel supported—directly enabling the growth of all Careem verticals. You’ll collaborate with passionate cross-functional teams across engineering, design, analytics, and operations.
Key Responsibilities
- Captain Experience Strategy - Define and lead the vision for core captain platform features, including payments, safety, and communication. Align stakeholders around a shared roadmap and measurable success criteria.
- Product Roadmap & Delivery - Own and execute the roadmap across key domains (platform, payments, safety/fraud). Drive initiatives from ideation through launch, ensuring speed, quality, and impact.
- Design for Captains - Be the champion of the captain experience. Understand their needs, local context, and challenges. Deliver intuitive, scalable solutions informed by research and direct feedback.
- Data-Driven Decision Making - Use data, insights, and trends to uncover opportunities. Design experiments, run A/B tests, and iterate rapidly to optimize outcomes.
- Cross-Functional Collaboration - Work closely with Engineering, Analytics, Design, Legal, and Operations. Balance trade-offs, align priorities, and ensure seamless execution across markets.
What Success Looks Like in 6 Months
- Improved captain communications
- Increased Captain NPS through targeted improvements on top pain points
- Higher satisfaction and clarity in captain earnings
- Reduced fraud incidents and enhanced captain safety
What We’re Looking For
- Experience: 4–5 years in Product Management, preferably with mobile or digital products. Experience in payments or driver-facing platforms is highly desirable.
- Industry Background: Experience in ride-hailing, quick commerce, food delivery, e-commerce, or B2C marketplaces is preferred.
- Education: Bachelor’s degree in Engineering, Computer Science, Economics, Mathematics, or a related field. (MBA is a plus)
What we’ll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
