About the role

We’re looking for an experienced and driven Key Account Manager to lead and grow relationships with some of our most important Danish merchants. In this role, you’ll act as the primary point of contact for local accounts, building long-term partnerships and help shape Instabee’s commercial success in Denmark.

You’ll work closely with our product, operations, and merchant success teams to create tailored solutions, drive merchant adoption of our services, and contribute directly to our growth strategy. This is the perfect opportunity for someone who combines strategic vision with hands-on execution – ready to shape the future of high-impact partnerships at Instabee.

Some of the things you will do

In this role, you won’t just manage accounts – you’ll be responsible for developing deep relationships with our merchants, understanding their business needs, and aligning our solutions to support their long-term success. You’ll work cross-functionally to ensure that Instabee delivers a seamless experience, while also using data and insights to identify growth opportunities and track performance.

• Manage merchant accounts – Build trusted, long-term relationships with key merchants.

• Drive growth – Increase adoption of Instabee’s services.

• Advise strategically – Use market insights to guide merchants on best practices and future-proof strategies.

• Collaborate cross-functionally – Partner with product, operations, and merchant success to deliver a seamless experience.

• Leverage data – Monitor merchant performance, track success, and identify areas for improvement.

• Advocate internally – Represent the voice of local merchants and influence product and service development.

What we're looking for

We believe you are a relationship builder at heart, with the ability to navigate complex organisations and influence senior stakeholders. Ideally, you bring experience from commercial roles in tech-driven industries such as SaaS, telecom, or manufacturing, combining technical understanding with business acumen. You are equally comfortable driving strategic conversations with executives as you are digging into performance data to identify practical improvements. With a balance of commercial acumen and strong interpersonal skills, you know how to create value for both merchants and Instabee.

• Degree in Business Administration, Engineering or related field.

• Proven experience in managing global or key accounts.

• Strong strategic thinking and problem-solving abilities.

• Excellent communication, presentation, and negotiation skills.

• Skilled at navigating complex organisations and building trust at senior levels.

• Proficiency in CRM tools and data-driven decision making.

• Cross-cultural awareness and adaptability.

• Willingness to travel when required.

• Fluent in Danish and English.

What you’ll get

At Instabee, you’ll be part of a company that’s rethinking last-mile delivery – making urban logistics more sustainable, efficient, and customer-friendly. In this role, you’ll have:

• A high degree of autonomy to grow our Danish market share.

• The opportunity to work with some of the largest and most exciting brands in retail and e-commerce.

• A collaborative, fast-paced environment with international colleagues.

• An entrepreneurial and creative mindset.

But you'll also get:

💰 Competitive salary and benefits.
🌇 Office space in central Copenhagen with a social and inclusive work culture.
🏥 Pension plan and all the necessary insurances in place.
⏰ Hybrid setup with working hours that adapt to your lifestyle.

Get to know us

In 2022, Instabee was founded after combining Budbee and Instabox - two leading last-mile delivery companies with three consumer-facing brands: Budbee, Instabox, and Porterbuddy. Instabee serves millions of consumers across Europe with convenient deliveries and is on track to become the leading European e-commerce enabler. Always with the consumer at heart.

We’re fast, both in terms of parcel delivery and when it comes to growing our business. So far our journey has taken us from Sweden to the rest of Scandinavia and parts of continental Europe, but we have no plans on stopping anytime soon. As we continue to expand, the complexity of Instabee grows in parallel. With that in mind, we’re now looking for you to help us on the journey ahead.

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Department

Merchant Development

Locations

København, Denmark

Remote status

Hybrid

Employment type

Full-time

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