System Monitoring Technician W/M
Broadpeak
Who we are ?
Broadpeak designs video delivery softwares for Content Providers and Network Service Providers deploying IPTV, Cable, Satellite, OTT and mobile services. We supports all of our customers worldwide, from simple installations to large delivery systems reaching capacities of several million of simultaneous streams (sport games/series/movies).
- We are international: Our headquarter is in Rennes (France), but we have branches in Denver, Singapore and Ottawa and colleagues over the world.
- We are innovative : The fast-growing global company focuses on delivering innovative solutions for its customers, adapting to a rapidly-changing industry. To do so, the company relies on a team of highly skilled professionals, working in an agile environment.
- We have core values that we truly respect while working here: We innovate, We perform, We care, We are transparent, We are easy to work with !
- We are a multicultural : a team of 350 men and women engineers from diverse backgrounds who like to share ideas, take technical challenges but also share good time together to celebrate success!
Who are we looking for?
At Broadpeak, The Cockpit Team is the key service for assistance and delivery for our international customers(Telecom and Media). This quite recent team is centralizing all services requests and guarantee customers' representation internally. The portfolio of activities is in constent evolution and progression.
Who you will work with?
The candidate will integrate a Team of 9 people, which daily works in close interactions with our internal Level 2 support, R&D and Project Teams.
What will my day be like?
- Supervision and monitoring
-Systems and analyse different indicators, alarms and customer usage.
-You will handle system administration, and update configuration settings.
-You will provide regular technical reporting to our customers.
- Level 1 Support
-Detection, characterization, summarizing of incidents.
-You will bring Incident escalation to level 2 Support and/or to Project Teams...
-You will closely follow the resolutions and apply corrective plan to guarantee customers' satisfaction.
- Internal and external customer representative
-You will work closely with the Headquarter and our international teams to handle complex situations.
-Be the primary contact for clients, third party suppliers during incident resolution and deployment.
- Day to Day Operations
-Plan and carry out scheduled operations.
-Perform regular preventive maintenance tasks (configuration updates, patchs...)
-Technical documentation writing and reportings, both internally and for our customers.
-As an active team member, you will welcome and train your new teammates.
What are the requirements for this position?
Telecommunication, IT or technical related field diploma.
Fluency in oral and written English.
The ideal candidate will have a first experience in a technical support organization or in a monitoring team.
Linux systems skills.
Notions of IP network (including protocols, security and analysis tools)
The + that will give you advantage for this position?
-ELK, AWS
-Understanding of one monitoring and supervision solution would be desirable.
-Server architecture and storage solutions.
You will be definitely the right candidate if:
-You are a strong and positive team player (easy to work with is one of our essential value!).
-You have a high sense of customer care.
-You have strong problem solving skills (flexible, self motivated, able to set priorities)
Working Conditions
-Onsite position in our Singapore Office .
-"Follow the sun" schedule organization of working hours of the Team = 8 am to 5pm OR 9 am to 6 pm (depending on the CET/CEST)
-Classical schedule includes 1 out 3 working weekend.
The Broadpeak+
-A great working environnement with friendly people who believe in their company values.
-Work in Singapore only(not remote).
- A transparent and simple recruitment process.
Réf: 25d87e80-60fd-4228-a6f6-837504926094
