Operations Supervisor
Booster
About the Role
In this role, you'll be a key player in making a positive difference in the lives of both our drivers and customers. Imagine being the driving force behind recruiting new talent and helping our existing drivers reach their full potential. You won't just be managing a team; you'll be building a collaborative group that delivers exceptional customer service.
Sure, the job can be multifaceted – coordinating with the maintenance team to ensure our trucks are always ready to roll, collaborating with account managers to elevate customer service, and supporting drivers for their personal and professional growth. This role isn't just busy; it's a fulfilling journey of continuous improvement and positive impact. If you're ready to bring positivity and leadership to driver management, join us for an exciting adventure!
Some of the things you’ll be doing:
Daily Shift Huddles:
- Conduct daily huddles to share essential announcements, address customer requests, and set the tone for a secure and productive shift.
- Emphasize safety measures, customer specifics, and relevant information.
Truck and Route Assignments:
- Use Kasparov (route building software) for route validation to eliminate inefficiencies.
- Set daily and weekly assignments for optimized logistics operations.
Audits:
- Perform on-site (Booster Yards) and off-site (Customers) audits to ensure adherence to safety measures, including pre-trip inspections and field quality.
- Conduct regular audits to maintain compliance and safety standards.
Mentoring and Training:
- Focus on drivers to drive desirable performance and exceed KPI expectations.
- Provide ongoing mentoring and training for skill enhancement and adherence to operational standards.
Market Improvements:
- Analyze equipment utilization (Flow Rate) and service provider utilization (Gallons per Shift and GPH).
- Drive improvements in operational efficiency based on data analysis
Backup Service Pro:
- Expected to work a combination of weeknight and weekend shifts
- Serve as a backup service professional during excessive call-outs to prevent customer service failures.
- Ensure continuity and reliability in service provision.
Minimum Requirements:
- Must have High School Diploma or Equivalent
- Must be Able to Work the Overnight Shift
- Must have Leadership experience (2+ years)
- Must have DOT Regulation/Requirement Experience (2+ years)
- Must be Mission-Driven (Booster’s mission is to power the delivery of everything)
- Must be Open and Adaptable to Constant Change (start-up environment)
- Must be a Problem Solver
- Must have or be willing to obtain a CDL-C (W/ Hazmat, Tanker, and Air Brake endorsements) (Booster will provide the CDL training and cover the cost)
- Preferred Requirements:
- Experience leading a team in a logistics/transportation/operations environment
Salary: $65,000 to $85,000 DOE
