Operations Specialist, B2G
Bolt
Operations
Amsterdam, Netherlands
Posted on May 27, 2026
Operations Specialist, B2G
We’re seeking a detail-oriented and solutions-driven Operations Specialist to take ownership of B2G operations and quality in the Netherlands.Location: Amsterdam, Netherlands
About the role
The Operations Specialist, B2G is the day-to-day operational owner of Bolt's B2G transport program in the Netherlands. The role ensures reliable delivery of pupil transport routes dispatched covering driver management, route quality, SLA compliance, and partner liaison. Working closely with the Rider Growth Domain lead, the primary objective is to launch, scale and optimize pupil transport in the Netherlands.
Main tasks and responsibilities:
Grow the pool of B2G-eligible drivers on the platform — surface programme information to interested drivers in the Bolt base, and reduce friction for those who choose to pursue the required third-party certifications.
Monitor daily B2G route execution: ensure drivers are online and on-time, triage schedule mutations (absences, route changes, pickup deviations), and deploy backup drivers when a trip is at risk.
Own the B2G support queue and support CS for live in-trip incidents during school hours; escalate within SLA, coordinate with drivers & partners, and feed learnings into the runbook.
Maintain driver-level compliance records (certifications, licences, insurance, background checks) and surface expiring documents proactively.
Serve as Bolt's primary operational contact for the Partner dispatch team and contracting municipalities; prepare monthly and quarterly quality reports and represent Bolt at contract review meetings.
Maintain the weekly B2G operations dashboard and provide inputs to the P&L.
Build and maintain operational runbooks, driver briefing packs and escalation trees — reducing single-person dependency.
About you:
Fluent Dutch speaker — essential for driver communication and partner liaison.
3 years of experience in logistics, transport operations, customer operations, or a related high-volume operational role.
Strong organisational skills with the ability to manage multiple concurrent tasks and daily time-sensitive priorities.
Experience working with vulnerable-user transport (elderly, disabled, or children) is a strong advantage.
Proficiency in Google Sheets / Excel; comfort with operational dashboards and support tools.
Excellent written and verbal communication skills in English in addition to Dutch.
Experience in the Dutch B2G transport sector is a plus.
Ability to work occasionally from The Hague; early morning availability is require
At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is valuable, but what we really look for is drive, intelligence, and integrity — so if you don’t tick every box, apply anyway.
Apply now and join us to make cities for people, not cars.
Become part of our Business Operations team
*Some perks may differ depending on your location.
Why you’ll love it here:
Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.
Be part of a small team shaping the future of mobility in the Netherlands Work in fast-moving autonomous teams with some of the smartest people in the world Accelerate your professional growth with unique career opportunities Get a rewarding salary and stock option package that lets you focus on doing your best work
Enjoy the flexibility of working in a hybrid mode Take care of your physical and mental health with our wellness perks Be part of an international and diverse team, in which we ensure a cooperative work environment
About us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
