Senior Operations Specialist

Bolt

Bolt

Operations

Bangkok, Thailand

Posted on May 25, 2026

Senior Operations Specialist

We are looking for a Senior Operations Specialist (Marketplace) to join our Thailand Ride-Hailing team and play a key role in driving marketplace performance and operational excellence. In this role, you will optimise supply and demand dynamics, improve rider and driver experience, and support sustainable business growth through data-driven decision-making and cross-functional collaboration. You will work closely with local and global teams to identify opportunities, run operational experiments, and improve marketplace efficiency in one of Bolt’s fast-growing markets.Location: Bangkok, Thailand

About the role

As a Senior Operations Specialist (Marketplace), you will be responsible for managing and improving key marketplace performance metrics across Thailand. You will analyse operational trends, monitor incentive efficiency, and develop strategies to maintain a healthy balance between rider demand and driver supply. This role requires a highly analytical and execution-focused individual who can turn insights into action quickly. You will collaborate with cross-functional stakeholders across local and HQ teams to improve marketplace efficiency, support growth initiatives, and deliver a seamless experience for both riders and drivers.

Main tasks and responsibilities:

Own and manage marketplace performance across key metrics like ETA, Search Coverage, Surge, FO%, and Utilisation
Ensure strong supply-demand balance through pricing simulations, operational levers, and weekly business reviews
Track and manage incentive spend, ensuring alignment with return on investment and local growth goals
Partner with local and HQ teams to improve marketplace efficiency using rider and driver insights, competitor analysis, and structured experimentation

About you:

You have +6 years of experience in Operations, Startups, Strategy Consulting, or marketplace roles
You are a strong collaborator with excellent communication skills in English and Thai
You are highly analytical and confident with data — strong Excel/Google Sheets skills are a must
You’re execution-focused and move fast from strategy to action
You have a strong understanding of Thailand’s mobility landscape and local market dynamics
You are customer-oriented and driven to improve rider and driver experience
At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is valuable, but what we really look for is drive, intelligence, and integrity — so if you don’t tick every box, apply anyway.

Apply now and join us to make cities for people, not cars.

Become part of our Business Operations team

*Some perks may differ depending on your location.

Why you’ll love it here:

Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.
Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50+ countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
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