Senior Operations Specialist (Marketplace)
Bolt
Operations
Warsaw, Poland
Posted on Apr 23, 2026
Operations Specialist (Marketplace)
We are looking for an Operations Specialist - an analytical and solutions-driven professional to take full ownership of marketplace operations and drive sustainable supply and demand growth within Bolt's ride-hailing business in Poland.Location: Warsaw, Poland
About the role
This role involves managing business operations and collaborating with internal and external stakeholders. The Operations Specialist ultimately takes ownership as a marketplace manager, leading their assigned city. The position holds full ownership of metrics and forecasts, analyzes quantitative and qualitative data from various sources, and defines and executes the city's strategy.
Main tasks and responsibilities:
Be the lead of your city by constantly reviewing core metrics, forming bonds with key partners, and executing your supply, demand, and investment strategy.
Creating, optimizing, or even removing processes – efficiency is our priority; you will help us find the smoothest way to run operations, solve challenges where others turn away, and influence the way Bolt is going in the future.
Hands-on supply management - working autonomously and taking initiatives through the stages of driver and fleet acquisition, conversion, activation, and retention.
Taking over own projects which contribute to our overall market performance and operational efficiency with the main goal to get Bolt rides in Poland to the next level.
Act as an Account Manager for key Fleet Partners operating in your city, helping them resolve issues and scale their business with Bolt.
About you:
You have a data-driven mindset, you approach problems methodically & have +1 years of experience in an analytical position.
You are a strong collaborator with excellent communication skills (both verbal and written) in English and Polish
You are skilled in data analysis using tools like Excel/Google Sheets.
You can manage multiple projects and tasks simultaneously, staying well-organized and meeting deadlines.
You have a strong motivation to solve problems creatively and efficiently.
You have a solid understanding of the business landscape, including market trends and competitor analysis - you think strategically and align your analyses with business goals.
You are a team player who builds positive relationships with colleagues, while also being customer-oriented and adept at using feedback to improve services/ensure supply growth.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Apply now and join us to make cities for people, not cars.
Become part of our Business Operations team
*Some perks may differ depending on your location.
Why you’ll love it here:
Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.
Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50+ countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork. Take care of your physical and mental health with our wellness perks.
About us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
