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Operations Specialist

Bolt

Bolt

Operations
Nairobi, Kenya
Posted on Apr 1, 2026

Operations Specialist

What drives our operations? Our people! We’re looking for a sharp, data-driven Operations Specialist to drive Driver Growth, Planning, and City Expansion across Kenya.Location: Nairobi, Kenya

About the role

As an Operations Specialist – Driver Growth, Planning & City Growth, you will play a key role in launching and scaling secondary cities across Kenya. You will drive structured driver acquisition, lead city expansion initiatives, and ensure a healthy balance between supply and demand. This hands-on role requires strong analytical thinking and execution discipline. You will manage the driver acquisition funnel, translate data into clear action plans to drive growth, and work closely with local teams and cross-functional stakeholders, including Marketplace, Driver Engagement, and Rider teams, to ensure these cities become high-performing marketplaces.

Main tasks and responsibilities:

Own and manage the end-to-end driver acquisition funnel from lead generation to activation and active driver performance
Drive driver growth through scout programs, referrals, and other acquisition channels to meet supply targets
Improve onboarding experience through driver engagement centres (DEC), clinics, and compliance processes
Monitor and improve activation quality and early retention metrics (7-day and 30-day retention)
Identify and resolve bottlenecks across onboarding, compliance, and activation processes
Support expansion into new and secondary cities by building and executing structured growth plans
Ensure marketplace balance by collaborating closely with Marketplace teams on supply-demand dynamics
Run targeted initiatives to drive both driver activation and ride demand at the city level
Monitor, analyse, and report on key performance metrics across driver growth and city performance
Translate data insights into prioritised execution plans and support forecasting of supply needs
Collaborate cross-functionally with Marketplace, Driver Engagement, and Rider teams to drive overall performance

About you:

You have 3–5 years of experience in operations, logistics, mobility, or marketplace businesses
You have strong analytical skills and experience working with Excel/Google Sheets and performance dashboards
You are proactive, structured, and comfortable working in ambiguous, fast-paced environments
You have a strong execution mindset with the ability to balance fieldwork and analytical tasks
You are a confident communicator, able to collaborate with field teams and cross-functional stakeholders
You have a strong interest in mobility, marketplace growth, and solving real-world operational challenges
Experience in Kenya or similar markets is an added advantage

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Apply now and join us to make cities for people, not cars.

Become part of our Business Operations team

*Some perks may differ depending on your location.

Why you’ll love it here:

Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.
Play a direct role in scaling cities and building a high-performing marketplace. Own end-to-end driver growth and expansion initiatives with real business impact. Gain exposure to regional markets across East Africa. Work in a fast-paced, execution-driven team with strong ownership culture.
Accelerate your professional growth with hands-on experience and learning opportunities. Enjoy a collaborative environment focused on solving real-world mobility challenges.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
See more open positions at Bolt
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