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Regional Domain Manager - Driver Operations

Bolt

Bolt

Operations
Nairobi, Kenya
Posted on Mar 28, 2026

Regional Domain Manager - Driver Operations

What drives our operations? Our people! We’re looking for a high-impact Regional Domain Manager to lead Driver Operations across multiple markets, combining strong execution with strategic ownership to drive supply growth and performance.Location: Nairobi, Kenya

About the role

As a Regional Domain Manager for Driver Operations, you will own the rollout, execution, and performance of key programs across multiple markets, including Driver Acquisition, Engagement, Rewards & Loyalty, Quality, Onboarding, and Community. You will operate at the intersection of global strategy and local execution — ensuring that central initiatives are effectively deployed, optimized, and scaled, while also feeding back structured insights to continuously improve programs. This is a hands-on role requiring strong ownership, operational rigor, and the ability to drive results across diverse markets.

Main tasks and responsibilities:

Drive end-to-end execution of Driver Operations programs across multiple markets, ensuring strong delivery across acquisition, engagement, rewards, quality, onboarding funnel, and community initiatives
Own regional KPIs and OKRs within the Driver domain, tracking performance rigorously and driving fast corrective actions where needed
Translate global strategies into clear, structured execution plans tailored to local market realities
Monitor performance, identify root causes of gaps, and implement solutions to consistently hit targets
Prioritize initiatives and allocate resources toward the highest ROI opportunities, managing trade-offs across markets
Act as the bridge between central and local teams by surfacing regulatory risks, supply dynamics, and operational insights
Contribute to program improvement by providing structured feedback and supporting the evolution of scalable playbooks
Collaborate closely with General Managers and cross-functional teams to ensure alignment and execution discipline
Build and strengthen capabilities within local Driver Operations teams through coaching, best practice sharing, and structured problem-solving

About you:

You have 7+ years of experience in operations, program management, or similar roles with regional or multi-country scope
You have a strong track record of executing and scaling multi-market programs with measurable results
You bring a strong analytical and commercial mindset, with experience managing KPIs, budgets, and ROI-driven decisions
You are an excellent stakeholder manager, with experience working with senior leadership across functions and geographies
You demonstrate high ownership and are comfortable bringing structure to ambiguous, fast-paced environments
You combine strategic thinking with a hands-on, execution-focused approach

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Apply now and join us to make cities for people, not cars.

Become part of our Business Operations team

*Some perks may differ depending on your location.

Why you’ll love it here:

Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.
Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50 countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid mode. Take care of your physical and mental health with our wellness perks.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
See more open positions at Bolt
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