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Franchise Lead

Bolt

Bolt

Tallinn, Estonia
Posted on Mar 19, 2026

Franchise Lead

We are looking for an Expansion Lead – Franchise to own and scale franchise operations in one of our most critical markets. This role sits at the intersection of operations, partnerships, and strategy, acting as the key bridge between Bolt and its franchise partners. You will ensure franchises are set up for success from day one, drive performance against clear KPIs, and build scalable processes that enable long-term growth across franchise markets.Location: Tallinn, Estonia

About the role

We are looking for a Franchise Lead to own and scale franchise operations in one of our most critical markets. In this role, you will act as the key link between Bolt and its franchise partners, ensuring seamless onboarding, strong operational performance, and long-term partner success. You will combine strategic thinking with hands-on execution to drive KPI performance, optimize processes, and enable scalable growth across franchise markets.

Main tasks and responsibilities:

Lead the full onboarding lifecycle for new franchise partners — from documentation and training through to operational go-live readiness and first-week performance validation; develop and maintain partner-facing documentation, playbooks, and best-practice frameworks to accelerate onboarding and reduce dependency on central teams
Own partner performance against agreed KPIs; implement structured performance improvement plans and escalation frameworks where targets are consistently missed
Design, standardise, and continuously improve scalable operational processes that ensure SLA adherence and consistent service quality across all franchise markets
Act as the primary interface between franchise partners and internal teams (Product, Engineering, Support, Legal), ensuring clear issue prioritisation, fast resolution, and closed feedback loops
Conduct data-driven performance and market analysis to surface optimisation levers, growth opportunities, and strategic recommendations for partner expansion

About you:

3+ years of experience in operations, partnerships, franchise management, or marketplace operations — ideally in a high-growth, multi-market tech environment
Proven track record of managing external partners or franchisees against performance targets, with experience designing and enforcing improvement plans
Strong analytical skills with the ability to translate data into operational decisions; comfortable with Spreadsheets, dashboards, and marketplace metrics
Excellent cross-functional communication — you can align Product, Engineering, and Support around partner needs without unnecessary escalation

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Apply now and join us to make cities for people, not cars.

Become part of our Business Operations team

*Some perks may differ depending on your location.

Why you’ll love it here:

Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.
Play a direct role in shaping the future of mobility.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
See more open positions at Bolt
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