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Senior Operations Specialist

Bolt

Bolt

Operations
Madrid, Spain
Posted on Mar 14, 2026

Senior Operations Specialist

Bolt is one of the fastest-growing startups in the world with over 200M happy customers in 50 countries, from Europe to Africa. We’re building the future of transport – one platform that connects you with cars, motorcycles, scooter sharing, and anything else you need to move around in your city. Fast, convenient, and affordable for everyone, as transport should be.Location: Madrid, Spain

About the role

We are looking for a Senior Operations Specialist to join our Fleets & Vehicles team in Spain. In this role, you will drive operational performance and profitability across our fleet ecosystem, supporting both independent fleet partners and captive structures. You will help scale one of Bolt’s key supply pillars by tracking operational and financial performance, identifying improvement opportunities through data analysis, and leading cross-functional initiatives that drive growth, efficiency and contribution margin. Working closely with the Operations Manager, you will support market-level P&L management through forecasting, analysing revenue and cost drivers, and turning insights into clear operational actions. You will collaborate with teams across Business Development, Finance, Marketing, Policy, and Product to ensure strong execution.

Main tasks and responsibilities:

Execute key supply initiatives to drive fleet growth, activation and retention.
Monitor performance of fleet partners, tracking KPIs such as utilisation, driver productivity, supply hours, incentives and contribution margin.Identify performance gaps and implement structured action plans in collaboration with fleet partners.
Support the optimisation of fleet lifecycle management, from onboarding and activation to engagement and retention.
Support the Operations Manager in monitoring and improving market-level P&L performance.
Analyse revenue, incentives, fleet costs and operational expenses to identify profitability levers.
Build financial models and scenario analyses to assess the impact of operational initiatives.
Partner with Finance to ensure accurate forecasting, tracking, and cost control.

About you:

You have 3 - 6 years of experience in operations, strategy, consulting, investment or a high-growth startup environment, ideally within a marketplace, mobility or logistics business.
You possess excellent analytical skills and are highly proficient in Excel or Google Sheets; you feel comfortable structuring large datasets and turning data into clear, actionable insights.
You are hands-on, structured and execution-driven, with the ability to translate business objectives into concrete operational action plans.
You have strong project and stakeholder management skills, and you are comfortable coordinating multiple cross-functional teams without direct authority.
You are autonomous, proactive and results-oriented, with a strong sense of ownership and accountability for performance outcomes.
You communicate clearly and confidently, both in writing and verbally, in Spanish and English.
You are comfortable operating in fast-paced, ambiguous environments and are motivated by driving measurable impact on growth and profitability.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Apply now and join us to make cities for people, not cars.

Become part of our Business Operations team

*Some perks may differ depending on your location.

Why you’ll love it here:

Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.
Impactful Role: Work closely with your team to contribute to shaping the future of ride-hailing in France. Global Reach: Join a company that impacts millions of customers and drivers across 500+ cities in 45 countries. Dynamic Teams: Collaborate with ambitious, fast-moving colleagues in an environment that encourages autonomy and innovation. Career Growth: Accelerate your professional journey with unique development opportunities and mentorship.
Rewarding Package: Enjoy a competitive salary, stock option package, and wellness perks to support your physical and mental health. Community & Engagement: Be part of regular team events and a vibrant office culture.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
See more open positions at Bolt
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