Customer Experience Insight Manager
Bolt
Customer Experience Insight Manager
We are looking for an exceptional Customer Experience Insights Manager, to join our fast-growing Support team.Locations: Tallinn, Estonia | Lisbon, Portugal | Warsaw, Poland
About the role
We are seeking an experienced and analytical Customer Experience Insight Manager to lead the transformation of customer feedback into strategic business intelligence. This role is pivotal in identifying key friction points across the customer journey through rigorous analysis of qualitative and quantitative data. The ideal candidate brings a strong background in customer research, data storytelling, and cross-functional collaboration. They will act as a senior voice of the customer, enabling data-driven decision-making and advocating for improvements that enhance the overall customer experience and support our long-term business goals.
Main tasks and responsibilities:
About you:
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Apply now and join us to make cities for people, not cars.
About us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
