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Senior Operations Specialist

Bolt

Bolt

Operations
London, UK
Posted on Feb 10, 2026

Senior Operations Specialist

We are looking for a commercially minded high-impact Business Analyst to help drive the performance and efficiency of our ride-hailing marketplace. This role is ideal for someone who enjoys going deep into data to uncover problems and opportunities, while also stepping back to understand the broader commercial and operational context.Location: London, United Kingdom

About the role

In this role, you will lead high-stakes analytical projects across rider and driver value propositions, retention, and forecasting. You won't just report data; you will use structured problem-solving and compelling storytelling to challenge the status quo and influence executive decision-making.

Main tasks and responsibilities:

Analyse marketplace data to identify operational issues and commercial opportunities across supply, demand, pricing, utilisation, and cost
Apply structured problem solving by clearly defining problems, forming hypotheses, assessing trade-offs, and constructively challenging assumptions using data
Conduct deep-dive analyses while maintaining a helicopter view of overall marketplace health and commercial objectives
Independently own analytical workstreams from problem definition through to recommendations, including pricing analysis and scenario modelling
Build, maintain, and improve performance tracking, dashboards, KPIs, and reporting to streamline processes and improve visibility across the marketplace
Translate complex analysis into clear data stories, collaborate with cross-functional stakeholders to drive action, and track the impact of changes on commercial and operational outcomes

About you:

4+ years of experience in a high-intensity analytical position with a track record of materially improving business outcomes
Advanced SQL skills and expert-level modelling in Excel/Google Sheets are essential
Experience using BI tools such as Looker, Power BI, or similar.
You excel at breaking down ambiguous problems and balancing granular detail with big-picture strategic thinking
Great communicator and holds strong stakeholder management skills
You are a "hustler" who thrives in fast-paced environments, remains undeterred by obstacles, and operates with minimal supervision.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Apply now and join us to make cities for people, not cars.

Become part of our Business Operations team

*Some perks may differ depending on your location.

Why you’ll love it here:

Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.

Play a direct role in shaping the future of mobility.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!