Head of Customer Support Operations, Transition
Bolt
Head of Customer Support Operations, Transition
We’re looking for a Head of Customer Support Operations to own and scale how Customer Support runs at Bolt globally. You’ll build strong operating rhythms, performance standards, and continuous improvement practices that keep support fast, reliable, and cost-effective across regions and partners. If you enjoy leading complex operations and turning change into simple, scalable execution - and you’ve led large-scale transitions across teams, vendors, or locations - this role is for you.Locations: London, United Kingdom | Tallinn, Estonia | Warsaw, Poland | Lisbon, Portugal
About the role
As a key leader in Customer Support, you will lead the global transition of Tier 1 and Tier 2 CS operations (in-house and outsourced) into Bolt’s 2026 operating model. Your mandate is to keep service levels stable, manage risk, and deliver within the 2026 cost plan as ~2,000 roles shift across regions and vendors. Once stabilised, you’ll take operational ownership of a major share of global CS, leading leaders and driving performance at scale.
Main tasks and responsibilities:
About you:
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Apply now and join us to make cities for people, not cars.
Become part of our Customer Support team
Why you’ll love it here:
Our Support teams are essential in improving our offering as they communicate with customers and collect feedback. They’re responsible for answering customer questions, finding solutions, and ensuring customers have a positive Bolt experience.
Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50+ countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork. Take care of your physical and mental health with our wellness perks.
About us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
