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Senior Operations Specialist

Bolt

Bolt

Operations
Zagreb, Croatia
Posted on Dec 19, 2025

Senior Operations Specialist

We are looking for a solutions-driven Senior Operations Specialist to support and optimize our ride-hailing operations in Croatia, ensuring smooth day-to-day execution and driving continuous operational improvements. Please note that this is a 1-year fixed-term contract, with the possibility of transitioning to a permanent position.Location:

About the role

We are looking for a Senior Operations Specialist to analyse market, operational and financial data to generate insights, identify growth opportunities, and recommend improvements that drive supply and demand for our ride-hailing operations in Croatia. You will build analytical models, lead optimisation initiatives, and support continuous improvement across key areas such as Riders, Drivers, Fleets and Marketplace. Working closely with the Operations Manager, you will directly influence business growth by delivering on supply targets and key performance metrics.

Main tasks and responsibilities:

Gathering and analysing data from various sources (rides data, user feedback, financial reports, etc.) to monitor supply/demand performance and create reports with key insights for stakeholders.
Tracking and developing KPIs (e.g. ride volumes, driver availability, customer satisfaction, and revenue) and dashboards to monitor real-time company performance.
Conducting and benchmarking market research to understand trends and compare company performance against competitors.
Identifying trends, risks, and improvement opportunities on a local level that may impact the business.
Documenting and optimising business processes to improve operational efficiency and customer experience.
Developing and recommending scenarios and strategies to support strategic planning and forecasting.
Leading projects and communicating with cross-functional teams (Product, Marketing, etc.) to ensure operational success and alignment on business goals.

About you:

You have a data-driven mindset and you approach projects methodically, with a background of minimum 3-4 years of experience in either a highly analytical position or a project management one.
You are a strong collaborator with excellent communication skills (both verbal and written) in English and Croatian
You are skilled in data analysis using tools like Excel/Google Sheets, with nice-to-haves like Looker and/or Tableau.
You have demonstrated expertise in working with financial data and a proven ability to interpret and analyze numerical information effectively.
You have a solid understanding of the business landscape, including market trends and competitor analysis - you think strategically and align your analyses with business goals.
You can prioritize and manage multiple tasks simultaneously, staying well-organized and meeting deadlines.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Apply now and join us to make cities for people, not cars.

Become part of our team

*Some perks may differ depending on your location.

Why you’ll love it here:

Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50+ countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities.

Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork. Take care of your physical and mental health with our wellness perks.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

See more open positions at Bolt
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