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Senior Program Manager - Airports & Venues

Bolt

Bolt

Operations
Tallinn, Estonia
Posted on Nov 9, 2025

Senior Program Manager - Airports & Venues

We are looking for a strategic and impact-driven Senior Program Manager to lead the growth and performance of Bolt’s Airports & Venues (A&V) program globally. This role focuses on capturing rider demand at high-density locations such as airports, train stations, malls, and event venues across more than 50 markets.Location: Tallinn, Estonia

About the role

You will define the global strategy, structure scalable frameworks, and coordinate execution across local and central teams. A key focus will be on improving rider experience and operational efficiency, while scaling adoption and profitability through cross-functional programs. As the budget owner for Airports, you will play a leading role in building transparency around total spend (including incentives, FTEs, and branding) and help shape the path toward greater financial ownership and ROI-driven decision-making. This is a high-visibility role, ideal for someone who thrives at the intersection of strategy, execution, and stakeholder alignment.

Main tasks and responsibilities:

Define and lead the global Airports & Venues (A&V) strategy, focusing on clustering, market penetration, tenders, and strategic partnerships to exceed business goals and improve rider experience at airports, malls, train stations, and major venues.
Manage the A&V P&L, including forecasting, ROI tracking, and cost management, ensuring data-backed trade-offs across regions.
Support airport tenders and regulatory readiness, collaborating with Public Policy and Legal teams to craft strong commercial cases, contribute to proposals, and engage with airport authorities as needed.
Develop and deploy scalable playbooks and frameworks for local execution covering pricing strategies, user activations, product integration, and campaign design for airports and special events.
Drive cross-functional execution of strategic initiatives with Product, Growth, Local Ops, Legal, Finance, and Public Policy teams, ensuring clear accountability, progress tracking, and results delivery.
Track and report on key metrics, including GMV share, contribution margin, cost efficiency, S2FO, FO rate, and rides per rider, while continuously identifying opportunities to enhance platform adoption and discoverability through product or operational improvements.
Lead commercial positioning efforts at key airports, ensuring competitive differentiation through pricing, rider incentives, and partnerships, supported by market intelligence and ROI analysis.

About you:

You have 7+ years of experience in program management, operations, or category ownership across multi-country or regional scopes, ideally within aviation, mobility, travel tech, or logistics platforms.
You’ve successfully led strategic cross-functional programs, collaborating across Product, Ops, Finance, Policy, and local markets to drive business impact.
You have a strong analytical mindset and make ROI-driven decisions by translating data into actionable insights and tracking financial performance.
You’re a confident communicator, capable of aligning senior leadership and external stakeholders through compelling narratives and commercial cases.
You thrive in complex and ambiguous environments, demonstrating ownership, initiative, and the ability to bring structure to evolving program maturity.
You’re comfortable with public tenders, infrastructure projects, or working with regulatory authorities, and proficient in project documentation and tracking tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Apply now and join us to make cities for people, not cars.

Become part of our Business Operations team

*Some perks may differ depending on your location.

Why you’ll love it here:

Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.

Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50+ countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities.

Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork. Take care of your physical and mental health with our wellness perks*.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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