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Senior Product Manager, Communications

Bolt

Bolt

Marketing & Communications, Product
United States
Posted on Nov 9, 2025

Senior Product Manager, Communications

You will join a cross-functional team responsible for how Bolt communicates — both between users and with users.Your mission is to improve communication features UX while reducing communication costs, improving reliability, and increasing transparency across all channels, including chat, calls, SMS, email, and in-app messages. You will build and evolve the internal communications platform that powers user-to-user interactions and Bolt-to-user notifications, ensuring consistency, safety, and compliance.You will partner closely with Engineering, Marketing, Privacy, and Legal to align infrastructure, optimize provider selection, and strengthen communication metrics across all Bolt verticals.Locations: Warsaw, Poland | Tallinn, Estonia

Main tasks and responsibilities:

Build and evolve Bolt’s unified communications platform supporting chat, calls, SMS, email, push, and in-app messages.
Improve reliability, trust, and safety in user-to-user communication by enabling people who speak different languages to communicate effectively, supported by feedback loops and scam prevention mechanisms.
Optimize provider performance, routing, and delivery success to improve reliability, transparency, and cost efficiency.
Enable native marketing and operational tooling, driving adoption of in-house SMS and survey solutions while ensuring privacy compliance.
Establish metrics and cost accountability across all communication flows to guide decision-making and reduce inefficiencies.

About you:

Experience in product management or platform development, with a strong background in content management systems, surveys, or user-facing communication tools.
Understanding of GDPR, privacy-first design, and consent management best practices.
Proven ability to define product strategies, roadmaps, and requirements in collaboration with cross-functional stakeholders.
Strong technical literacy and ability to partner closely with engineering and design teams on complex platform solutions.
Excellent communication skills and stakeholder management experience across multiple business units.

Apply now and join us to make cities for people, not cars.

Become part of our Product and Design team

*Some perks may differ depending on your location.

Why you’ll love it here:

Bolt’s Product and Design teams tackle everyday challenges at scale. From rides to food to rentals, we turn complex problems into simple, useful solutions that make cities for people, not cars. The work is fast, collaborative, and full of opportunities to learn, grow, and shape urban life for millions.

Play a direct role in shaping how Bolt communicates with and respects its users globally. Impact millions of customers and partners in 500+ cities across 45 countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities.

Get a rewarding salary, stock option package, and flexibility to do your best work.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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