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Senior Operations Manager

Bolt

Bolt

Operations
Accra, Ghana
Posted on Nov 9, 2025

Senior Operations Manager

What drives our operations? Our people! We’re looking for an analytical and solutions-driven Senior Operations Manager with excellent leadership and interpersonal skills to help us grow our ride-hailing operations in Ghana.Location: Accra, Ghana

About the role

Your role will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance! You will be leading the local operations team and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible and affordable.

Main tasks and responsibilities:

Developing strategies to strengthen driver’s value proposition, to continually grow our supply base, performance and retention
Managing and supporting the operations team by defining precise local operational processes, with a focus on strong operational execution and results, always having our stakeholders in mind
Hands-on supply management - working autonomously and taking initiatives with your team to ensure the best experience for our driver & fleet partners, guiding them through the stages of drivers/fleet acquisition, conversion and activation.
Analyzing data – you will be monitoring supply metrics to ensure marketplace health and act upon insights
Identifying trends, risks and improvement opportunities on a local level that may impact the business.
Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency.

About you:

You have 6+ years of experience
You have experience managing complex teams
You are a strong leader and collaborator with excellent negotiation and communication skills (both verbal and written) in English.
You have a strong sense of ownership, with a hands-on approach
You are highly analytical and have a data-driven mindset with excellent numerical skills
You are comfortable with developing analytical and decision frameworks to support your strategies and decisions

Apply now and join us to make cities for people, not cars.

Become part of our Business Operations team

*Some perks may differ depending on your location.

Why you’ll love it here:

Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.

Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50 countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities.

Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.. Take care of your physical and mental health with our wellness perks.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

See more open positions at Bolt
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