DEC Specialist
Bolt
DEC Specialist
We’re looking for a passionate Driver Engagement Centre (DEC) Agent to join our team and provide face-to-face support for drivers. You’ll play a key role in strengthening relationships, improving driver experiences, and ensuring every driver feels valued and supportedLocation: Bangkok, Thailand
About the role
As a DEC Agent, you’ll be the first point of contact for current and prospective drivers visiting our centres. You’ll deliver in-person support across a wide range of services — from onboarding and training to resolving issues and providing guidance on Bolt’s products. This is a hands-on role where no two days are the same. You’ll need to combine strong communication skills with problem-solving abilities, ensuring drivers have a seamless and positive experience with Bolt.
Main tasks and responsibilities:
About you:
Experience is great, but we also look for drive, intelligence, and integrity. So, even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
Apply now and join us to make cities for people, not cars.
Become part of our Customer Support team
Why you’ll love it here:
Our Support teams are essential in improving our offering as they communicate with customers and collect feedback. They’re responsible for answering customer questions, finding solutions, and ensuring customers have a positive Bolt experience.
Directly shape the driver experience and build long-term loyalty within our community Join a global team making an impact in 50+ countries and 600+ cities worldwide Work in an energetic, fast-moving environment with endless learning opportunities Accelerate your career growth with structured training and cross-functional exposure
Competitive compensation and the opportunity to grow within Bolt Collaborate daily with a diverse, international, and inclusive team Be part of a company that is redefining mobility and making cities better for people
About us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
