Senior Operations Manager
Bolt
Operations
Hungary · Budapest, Hungary
Posted on Sep 10, 2025
We are looking for an entrepreneurial and solutions-driven Senior Operations Manager with excellent analytical, leadership, and interpersonal skills to take ownership of our Hungarian taxi operations.
As an ideal candidate, you should have previous managerial experience. You’re an expert communicator with a strong ability to delegate responsibilities and collaborate across a wide range of departments. If you thrive in a high-impact, high-paced, collaborative environment and are eager to shape the future of transportation, this is your opportunity to shine.
Please note that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process.
About Us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About The Role
During this strategic role you will be managing the Operations Team as well as working closely with our local teams (Customer Support, Marketing, Sales, Finance, Legal) and HQ teams (Global Operations, Marketing, Product, Regulatory, Analytics).
This is a critical, impactful and highly rewarding role - Hungary is an exciting market with a strong growth behind us and great opportunities ahead. Ultimately, you’re driven by the desire to lead a team toward maximum productivity and efficiency.
In this role, you'll contribute to the overall strategy across Bolt and support the Country Manager and Managing Director in every aspect of the business. You'll be responsible for ensuring outstanding supply quality and availability, managing strategic relationships with drivers and major stakeholders. Your goal is to strive for operational excellence by maintaining and continuously improving processes.
Main tasks & responsibilities:
As an ideal candidate, you should have previous managerial experience. You’re an expert communicator with a strong ability to delegate responsibilities and collaborate across a wide range of departments. If you thrive in a high-impact, high-paced, collaborative environment and are eager to shape the future of transportation, this is your opportunity to shine.
Please note that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process.
About Us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About The Role
During this strategic role you will be managing the Operations Team as well as working closely with our local teams (Customer Support, Marketing, Sales, Finance, Legal) and HQ teams (Global Operations, Marketing, Product, Regulatory, Analytics).
This is a critical, impactful and highly rewarding role - Hungary is an exciting market with a strong growth behind us and great opportunities ahead. Ultimately, you’re driven by the desire to lead a team toward maximum productivity and efficiency.
In this role, you'll contribute to the overall strategy across Bolt and support the Country Manager and Managing Director in every aspect of the business. You'll be responsible for ensuring outstanding supply quality and availability, managing strategic relationships with drivers and major stakeholders. Your goal is to strive for operational excellence by maintaining and continuously improving processes.
Main tasks & responsibilities:
- Vision: Implement the mission and strategy for the local operations - from a growth, profitability, and customer experience perspective.
- KPI Ownership: Ensuring outstanding driver quality and engagement in a highly competitive space. Demonstrate accountability and ownership.
- Leadership: Rely on the strength of our teams, continue building, developing, and leading a team of passionate people who work towards shaping the future of the local operations. Be the right hand of our Country Manager. Lead by example and establish an inclusive and successful team culture.
- Process Improvement: Overseeing the optimisation of local operational processes and procedures. Find ways to do things better and make existing processes more efficient and automated, including standardising and centralising processes and working with Product and support functions to systematise our needs.
- Problem solving: Work with local, regional and global teams to resolve critical problems impacting the business and ensure that insights advise broader critical initiatives. Ensuring both local operations and HQ teams support and collaborate actively with each other. Identifying trends, risks and improvement opportunities on a local level that may impact the business.
- Relationship management: Build and maintain excellent relationship with the fleets, drivers, regulators and key stakeholders. Designing and executing strategies to increase driver engagement and retention while managing our high performing operations team.
- You have 3+ years of experience managing people and building-improving processes
- You have a data-driven decision mentality and demonstrate sound business judgment through strong analytical thinking
- You have a solid track record of building and performing in a highly cross-functional environment
- You are extremely proactive, with a self-starter mentality and strong organisational and project management skills
- You are a strong communicator, clear and concise, with the ability to synthesise information quickly, highlight the important points, and share concrete insights.
- You have excellent English and native-level Hungarian language skills
- Play a direct role in shaping the future of mobility.
- Work in fast-moving autonomous teams with some of the smartest people in the world.
- Accelerate your professional growth with unique career opportunities.
- Enjoy various team events to get to know your colleagues.
- Some perks may differ depending on your location.
