Your space-enabled career begins here

We are looking for an exceptional Customer Experince Insights Manager, to join our fast-growing Support team. The position is based in our office in Tallinn, Estonia.

About Us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About The Role

We are seeking an experienced and analytical Customer Experience Insight Manager to lead the transformation of customer feedback into strategic business intelligence. This role is pivotal in identifying key friction points across the customer journey through rigorous analysis of qualitative and quantitative data. The ideal candidate brings a strong background in customer research, data storytelling, and cross-functional collaboration. They will act as a senior voice of the customer, enabling data-driven decision-making and advocating for improvements that enhance the overall customer experience and support our long-term business goals.

Main tasks and responsibilities:

• Turn customer support data into actionable insights to improve service quality and efficiency
• Build and maintain dashboards, reports, and analysis that guide CX strategy and decision-making
• Identify trends, root causes, and performance gaps across regions and verticals Partner with regional and global teams to align on metrics, share insights, and influence improvements
• Contribute to the global strategy to drive impactful user experience improvements
• Drive data-informed decision making through clear storytelling and stakeholder engagement
  
  
  

About you:

• You have 3+ years of experience working in data analysis, customer insights, or CX strategy.
• You are highly skilled in data tools like SQL, Looker, Excel, and dashboarding platforms like Tableau or Power BI.
• You’re fluent in English — written and spoken — and can turn complex data into compelling stories.
• You have a sharp eye for trends, can identify root causes, and translate findings into clear business actions.
• You’re both analytical and pragmatic — comfortable deep in the data, but focused on driving real outcomes for customers.
• You thrive in cross-functional teams, and you know how to influence product, ops, and support leaders with data-backed insights.
• You are curious, proactive, and continuously improving how data supports decision-making in fast-moving environments.
  
  
  

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.
• Some perks may differ depending on your location and role.