Operational Specialist
Bolt
We are looking for an analytical and solutions-driven Operations Specialist to join our operations team in our Thailand ride-hailing operations.
About the role:
As an Operations Specialist, you will be responsible for day-to-day management of key metrics within operations, focusing on commercial and project strategy around user experience and use-cases, maintaining and improving quality, performance, and compliance. You will be working closely with the Operations Manager and Country Manager where your work will have a direct impact on the business growth through achieving milestones and key metrics.
Main tasks and responsibilities:
- Creating and optimising processes – efficiency is our priority; you will help us find the most efficient way to run operations, especially around user use-cases.
- Develop strategic projects and partnerships locally to strengthen overall operations.
- Analysing data – you will monitor our supply performance, quality, and city operations metrics to ensure solid supply coverage and utilization.
- Collaborating with local operations and other local/HQ teams to streamline relevant processes and suggest improvements.
- Hands-on user domain management in Thailand- working autonomously and taking initiatives.
- Develop and execute strategies/initiatives to increase our operational efficiency and solve relevant operational challenges.
About you:
- You have 3+ years experience in Commercial/GTM initiatives, Project Management, Analytics, Account Management, Operations or a similar field
- Experience in stakeholder management, negotiation or marketing campaign will be added advantage
- You are a strong collaborator with excellent communication skills (both verbal and written) in English & Thai
- You are highly analytical and have a data-driven mindset with excellent Excel skills
- You are passionate about new technologies and ride-hailing
- You are customer-oriented and will strive to strengthen value proposition
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
