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Courier Operations Manager - Kyiv, Ukraine

We’re looking for an analytical and solutions-driven Courier Operations Manager with excellent leadership and interpersonal skills to help us manage the Courier Function of Bolt Food in Ukraine. You’ll work closely with the General Manager and various local and global stakeholders to shape the future of Bolt Food’s success in the country

About the role:

You will be leading the Courier Operations function for Bolt Food in the market, making sure our operations run efficiently and at scale. You will have a direct impact on the business growth through achieving supply growth milestones and key metrics. We’re seeking someone who can seamlessly switch between analytical problem-solving and field-level operational execution.

Main tasks and responsibilities:

• Launching and managing courier operations in the local market.
• Creating, improving and scaling courier operations processes.
• Monitoring, improving and optimising key delivery metrics to increase efficiency and ensure a great experience for our users, couriers and partners (groceries & restaurants).
• Solving blockers such as forecasting supply and leading by example - be confident to roll your sleeves up and work towards the solutions.
• Building financial and operational models focused on optimising each component of the delivery processes.
• Leverage cross-departmental collaboration to advance courier operation-related goals.

About

• You have a degree in Business Administration, Finance, Supply Chain or related field.
• You have 3+ years of relevant previous experience in operations, commercial, consultancy or analytics.
• You are an analytical thinker who loves to find the right solution (advanced Excel/Google Sheets skills are a must; Looker/PowerBI/Tableau are nice to have).
• You an owner and proactively seek to improve processes and handle business problems.
• You have strong stakeholder management, negotiation and overall communication skills.
• You have excellent communication skills (both verbal and written) in both Ukranian and English.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.
• Take care of your physical and mental health with our wellness
• perks.

Some perks may differ depending on your location.