Your space-enabled career begins here

We are seeking a proactive and analytical Senior Operations Specialist to help us scale our Franchise function across our global Partners. Your expertise will play a pivotal role in our growth and success!

About Us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About The Role

The position of the Senior Operations Specialist, Franchise & Partner Markets will be crucial in ensuring effective communication and collaboration between partners and internal teams.

In this role you will be responsible for collecting and communicating partner feedback, aligning with Partner and HQ stakeholders, and maintaining strong relationships. You will provide comprehensive explanations and documentation, coordinate global onboarding activities, and drive optimisation efforts through communication strategies. You will also manage employee access, track localisation performance, and support customer support initiatives. This role requires proactive engagement, strong communication skills, and the ability to support various projects to enhance partner satisfaction and drive organisational goals.

Main tasks and responsibilities:

• Maintain strong communication and collaboration with partner markets and HQ teams to support strategic and technical initiatives.
• Gather and analyze data on product gaps, competition, and driver earnings to provide actionable insights and influence market strategies.
• Lead or support the execution of key features and initiatives, offering clear documentation, best practices, and guidance across teams.
• Manage internal tools and access systems (e.g., Service Desk, Slack), ensuring operational efficiency and information security.
• Proactively drive personal and team development by implementing feedback, pursuing learning opportunities, and contributing across platforms.
• Act as a consistent and positive ambassador for Bolt, supporting societal initiatives and aligning daily actions with company values.
  
  
  

About you:

• Bachelor's degree in a relevant field or equivalent practical experience.
• Proven experience in partner/fleet/group management and/or analytics/consulting and/or ride-hailing and/or a related field.
• Strong communication and interpersonal skills, with the ability to effectively collaborate and build relationships with partners and internal stakeholders.
• Excellent problem-solving and decision-making abilities, with a proactive approach to addressing challenges.
• Proficiency in Excel/Google Sheets and a data-driven mindset, enabling effective data analysis and informed decision-making.
• Nice to have: knowledge of content management processes.
  
  
  

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.
• Some perks may differ depending on your location and role.