Salesforce Administrator & Quality Specialist
Bolt
Sales & Business Development, Quality Assurance
Tallinn, Estonia
Posted on Mar 26, 2025
We’re looking for a proactive and curious Salesforce Administrator & Quality Specialist to support Bolt Food's global Commercial processes as part of the Commercial Enablement team.
About Us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About The Role
This hybrid role combines two critical functions – Salesforce administration and quality assurance – ensuring the smooth operation of our CRM environment and the reliable rollout of new features. In this junior role, you will focus on managing daily Salesforce tasks and rigorously testing new features, helping free up senior engineers to concentrate on high-impact projects. Your efforts will directly contribute to the success of global Account Management, Sales, and Merchant onboarding processes.
The Global Commercial Enablement team is composed of experts from around the world who work together to build and support robust processes for our global teams. In this role, you will primarily collaborate with Salesforce engineers within the team to enhance our CRM environment, while also supporting local teams to ensure quick resolutions of small bugs, implementing basic fixes, and assisting with setting up basic settings in Salesforce.
Main tasks and responsibilities:
Salesforce Administration
About Us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About The Role
This hybrid role combines two critical functions – Salesforce administration and quality assurance – ensuring the smooth operation of our CRM environment and the reliable rollout of new features. In this junior role, you will focus on managing daily Salesforce tasks and rigorously testing new features, helping free up senior engineers to concentrate on high-impact projects. Your efforts will directly contribute to the success of global Account Management, Sales, and Merchant onboarding processes.
The Global Commercial Enablement team is composed of experts from around the world who work together to build and support robust processes for our global teams. In this role, you will primarily collaborate with Salesforce engineers within the team to enhance our CRM environment, while also supporting local teams to ensure quick resolutions of small bugs, implementing basic fixes, and assisting with setting up basic settings in Salesforce.
Main tasks and responsibilities:
Salesforce Administration
- User & Data Management: Create and manage user accounts, update picklist values, perform data uploads, and configure system settings to support daily operations.
- System Support: Act as the first point of contact for Salesforce-related issues, ensuring rapid resolution and minimal downtime.
- Data Integrity: Maintain data accuracy and security, ensuring adherence to internal governance standards.
- Documentation: Develop and update documentation for administrative processes and system changes.
- Test Planning & Execution: Develop and execute detailed test plans and test cases for new features and system integrations.
- Defect Management: Identify, document, and track defects; collaborate with engineering to ensure timely resolution.
- Sprint Support: Perform thorough testing during sprint cycles to ensure high-quality and reliable feature rollouts.
- Continuous Improvement: Gather and integrate feedback to refine QA processes and drive system improvements.
- Certification: Salesforce Certified Administrator certificate is preferred or demonstrate successful progress in Salesforce trailblazer
- Experience: A minimum of 6 months of practical experience in Salesforce administration and/or quality assurance in the Salesforce environment.
- Technical Aptitude: Familiarity with Salesforce configurations, data management, and manual testing methodologies.
- Strong Troubleshooting Skills: Ability to quickly identify issues and implement effective solutions.
- Structured: Exceptional organizational skills and a methodical approach to work, ensuring precision and consistency in all tasks.
- Communication: Excellent written and verbal communication skills in English, enabling effective collaboration with cross-functional teams.
