Senior Program Manager, Operational Efficiency
Bolt
Operations
Tallinn, Estonia · Tallinn, Estonia
Posted on Feb 21, 2025
We are looking for an experienced Senior Program Manager to join our Central Operations team.
About Us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About The Role
The main objective of this position is to lead programs within the Efficiency domain to drive process standardisation and ensure access to tools and knowledge for operational teams within the Rides vertical. This individual has a strong understanding of process design, leverages program management, fosters collaboration across functions and leads a program team to achieve their goals while maintaining operational efficiency and process/data integrity. They are responsible for developing and managing program plans, mitigating risks, adapting to changing circumstances and ensuring measurable results.
Main tasks and responsibilities:
Why you’ll love it here:
About Us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About The Role
The main objective of this position is to lead programs within the Efficiency domain to drive process standardisation and ensure access to tools and knowledge for operational teams within the Rides vertical. This individual has a strong understanding of process design, leverages program management, fosters collaboration across functions and leads a program team to achieve their goals while maintaining operational efficiency and process/data integrity. They are responsible for developing and managing program plans, mitigating risks, adapting to changing circumstances and ensuring measurable results.
Main tasks and responsibilities:
- Leading program(s) within the Rides vertical to standardise and automate operational workflows while ensuring the cost efficiency, integrity and quality of operations
- Developing program plans that are aligned with the domain’s main KPIs (Processing cost per GMV, processing TAT, processing costs, automation coverage, automation rates, process quality) and program KPIs.
- Defining the benchmark of operations within your program by proposing relevant levers (standardisation, automation, elimination, centralisation, outsourcing etc). Developing standard operating procedures and tooling to support said procedures.
- Implementing established processes and tooling across our markets and lead the change management.
- Coordinating the program work streams cross-functionally and build collaborative relationships with Internal Audit, Internal IT, Driver X Product, CS Product, Global Outsourcing, Country Operations, Driver Lifecycle Communications, Customer Service, Central Operations growth domains, third party vendors and any other teams that are relevant stakeholders in their program(s).
- Providing visibility into program progress and performance on a regular cadence and ensuring alignment with strategic goals of the vertical.
- You have 7+ years previous experience in program management or a related field and a proven track record of successfully delivering complex programs on time and within budget
- You have demonstrated expertise in working with Operational Excellence tools and problem solving methodologies to assess the efficiency and effectiveness of current operations and drive continuous improvement.
- You are highly analytical and have a data-driven mindset with great Excel skills.
- You are a strong collaborator with excellent communication skills (both verbal and written) in English.
- You are a self-starter with a can-do attitude, ability to take initiative, learn quickly, and think independently.
- You are proficient in project management methodologies and tools.
Why you’ll love it here:
- Play a direct role in shaping the future of mobility.
- Impact millions of customers and partners in 600+ cities across 50+ countries.
- Work in fast-moving autonomous teams with some of the smartest people in the world.
- Accelerate your professional growth with unique career opportunities.
- Get a rewarding salary and stock option package that lets you focus on doing your best work.
- Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
- Take care of your physical and mental health with our wellness perks.
- Some perks may differ depending on your location and role.
