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As the Courier Operations Specialist, you will collaborate closely with the Courier Operations Managers to drive business growth by meeting supply growth milestones and achieving key metrics. Your role will involve expanding our current supply, enhancing quality and performance, and managing operational processes. Additionally, you’ll take the lead on short-term projects aimed at addressing these objectives. Main tasks and responsibilities: Supporting all Bolt Food Delivery operations in the city. Executing processes efficiently. Efficiency is our priority; you will help us find the most efficient way to register new couriers, verify documentation, check the eligibility of applicants, and other processes at scale. Analyzing key operational metrics. Utilization rate, rejected orders, online hours, delivery time - these and other metrics define the success of our marketplace business. Ensuring we maintain a high service quality. You’ll enforce our quality standards, ensuring our couriers keep the highest service standards for our customers. Helping our couriers and fleets with incoming issues to ensure we keep them engaged. About you: You have some relevant experience (internships included) in a role that required you to work with numbers and metrics. You are an analytical thinker who loves to solve problems (strong Excel skills and some coding skills are a plus). You are a recent graduate or pursuing a bachelor’s degree in Business Administration, operations, or related field. You are resilient, not stopping after 20 obstacles a day. You are organized. You deliver stuff on time & handle stress well. You have great communication skills in English and Polish language. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

We are looking for a Courier Specialist to join Bolt’s Food Delivery team.

As the Courier Operations Specialist, you will work closely with the Courier Operations Managers to drive business growth by meeting supply growth milestones and achieving key metrics. Your role will involve expanding our current supply, improving quality and performance, and managing operational processes. Additionally, you'll lead short-term projects aimed at addressing these objectives.

Your daily adventures will include:

• Supporting all Bolt Food Delivery operations in the city.
• Executing processes efficiently. Efficiency is our priority—you will help us find the most efficient way to register new couriers, verify documentation, check the eligibility of applicants, and streamline other processes at scale.
• Analyzing key operational metrics, such as utilization rate, rejected orders, online hours, and delivery time—these metrics define the success of our marketplace business.
• Ensuring we maintain high service quality by enforcing quality standards and ensuring our couriers meet the highest service standards for our customers.
• Assisting couriers and fleets with incoming issues to keep them engaged and satisfied.
  
  
  

What we’re looking for:

• You have relevant experience (internships included) in a role that required working with numbers and metrics.
• You are an analytical thinker who loves solving problems (strong Excel skills and some coding skills are a plus).
• You are a recent graduate or pursuing a bachelor’s degree in Business Administration, Operations, or a related field.
• You are resilient and persistent, overcoming obstacles without giving up.
• You are organized and can handle stress well while delivering results on time.
• You have excellent communication skills in both English and Polish
  
  
  

Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company.

Experience in product launches or running a business.