Courier Operations Coordinator
Bolt
Operations
Baku, Azerbaijan
Posted on Nov 23, 2024
We are looking for a Courier Operations Coordinator who will be responsible for helping with the daily operations and functions essential to sustain our courier operations in the market.
About Us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About The Role
As the Courier Operations Coordinator, you will collaborate closely with the Courier Operations Managers to drive business growth by meeting supply growth milestones and achieving key metrics. Your role will involve expanding our current supply, enhancing quality and performance, and managing operational processes. Additionally, you’ll take the lead on short-term projects aimed at addressing these objectives.
Main tasks and responsibilities:
Why you’ll love it here:
About Us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About The Role
As the Courier Operations Coordinator, you will collaborate closely with the Courier Operations Managers to drive business growth by meeting supply growth milestones and achieving key metrics. Your role will involve expanding our current supply, enhancing quality and performance, and managing operational processes. Additionally, you’ll take the lead on short-term projects aimed at addressing these objectives.
Main tasks and responsibilities:
- Supporting all Bolt Food Delivery operations in the city.
- Executing processes efficiently. Efficiency is our priority; you will help us find the most efficient way to register new couriers, verify documentation, check the eligibility of applicants, and other processes at scale.
- Analyzing key operational metrics. Utilization rate, rejected orders, online hours, delivery time - these and other metrics define the success of our marketplace business.
- Ensuring we maintain a high service quality. You’ll enforce our quality standards, ensuring our couriers keep the highest service standards for our customers.
- Helping our couriers and fleets with incoming issues to ensure we keep them engaged.
- You have some relevant experience (internships included) in a role that required you to work with numbers and metrics.
- You are an analytical thinker who loves to solve problems (strong Excel skills and some coding skills are a plus).
- You are a recent graduate or pursuing a bachelor’s degree in Business Administration, operations, or related field.
- You are resilient, not stopping after 20 obstacles a day.
- You are organized. You deliver stuff on time & handle stress well.
- You have great communication skills in English and Azerbaijani language.
Why you’ll love it here:
- Play a direct role in shaping the future of mobility.
- Impact millions of customers and partners in 600+ cities across 50+ countries.
- Work in fast-moving autonomous teams with some of the smartest people in the world.
- Accelerate your professional growth with unique career opportunities.
- Get a rewarding salary and stock option package that lets you focus on doing your best work.
- Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
- Take care of your physical and mental health with our wellness perks.
- Some perks may differ depending on your location and role.
