IT Support Specialist
Bolt
IT, Customer Service
Tartu, Estonia
Posted on Oct 11, 2024
We are looking for an IT Support Specialist to help our IT systems and tools run smoothly while also supporting and advising team members and colleagues from Bolt!
About Us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About The Role
As an IT Support Specialist at Bolt, you’ll play a crucial role in maintaining the smooth operation of our IT systems and tools. Your responsibilities will include troubleshooting and resolving technical issues, providing exceptional support to team members and colleagues, and implementing initiatives that optimize our IT processes.
Main tasks and responsibilities:
Why you’ll love it here:
About Us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About The Role
As an IT Support Specialist at Bolt, you’ll play a crucial role in maintaining the smooth operation of our IT systems and tools. Your responsibilities will include troubleshooting and resolving technical issues, providing exceptional support to team members and colleagues, and implementing initiatives that optimize our IT processes.
Main tasks and responsibilities:
- Managing access rights in all tools used in Bolt. Issuing and revoking certificates, continuous improvement, and enforcing Bolt's Information Security Policy
- Managing and auditing licenses for all software used by Bolt employees
- Developing and implementing solutions or best practices to enhance efficiency and documenting the solutions by updating the internal knowledge base with guides and workflows
- Helping with onboarding and offboarding people
- Responding to and solving help desk tickets and providing support to employees, outsourcers, and franchise partners in a timely manner
- Conveying a data-driven approach to prove hypotheses and suggesting improvements
- You have previous experience working in a similar role
- You have some basic experience with G Suite, Slack, Zoom, Okta or Atlassian
- You have an understanding on how to document problems, workflows and create guides
- You feel comfortable in learning new things and embrace a bit of a challenge working towards a solution. A workaround sometimes is also a solution
- You make data-driven and metric-driven decisions and understand that sometimes you might need a sanity check or a second pair of eyes
- You understand the need to ask why and sometimes feel the urge to find a better solution
Why you’ll love it here:
- Play a direct role in shaping the future of mobility.
- Impact millions of customers and partners in 600+ cities across 50+ countries.
- Work in fast-moving autonomous teams with some of the smartest people in the world.
- Accelerate your professional growth with unique career opportunities.
- Get a rewarding salary and stock option package that lets you focus on doing your best work.
- Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
- Take care of your physical and mental health with our wellness perks.
- Some perks may differ depending on your location and role.
