Strategy & Operations Specialist
Bolt
Operations
Portugal
Posted on Saturday, August 24, 2024
We are looking for a Strategy & Operations Specialist to help us build our Bolt Food partner operations efforts. You’ll be responsible for onboarding new partners (restaurant & grocery), discovering and driving performance improvements across the Operations organization and beyond.
It’s an exciting once-in-a-lifetime opportunity as you would work with smart people from HQ and local markets, have a global impact, come up with scalable solutions to operational problems, and see results of your work each day.
About Us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About The Role
As a Strategy & Operations Specialist, you will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!
Main tasks and responsibilities:
Why you’ll love it here:
It’s an exciting once-in-a-lifetime opportunity as you would work with smart people from HQ and local markets, have a global impact, come up with scalable solutions to operational problems, and see results of your work each day.
About Us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About The Role
As a Strategy & Operations Specialist, you will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!
Main tasks and responsibilities:
- Operational Metrics Review and Improvement - Monitor and analyze key operational metrics such as availability rate, rejected orders, cooking time, average ratings, and delayed orders. Identify areas for improvement to ensure the success of our marketplace business. Implement strategies to enhance these metrics, focusing on optimizing performance and customer satisfaction.
- Stakeholder Management - Ensure all stakeholders are aligned with the end goals. Facilitate clear communication and cooperation between different departments and external partners while working closely with various teams to support initiatives and drive operational excellence.
- Daily Coordination - Oversee daily coordination of core partner processes and operations. Address issues promptly and ensure partners have the necessary resources to succeed on the platform. Act as the point of contact for resolving operational issues, providing timely and effective solutions.
- Data Analysis - Monitor the performance of restaurants on the platform. Analyze data to identify trends, issues, and opportunities for improvement. Develop and implement processes to enhance marketplace performance based on data-driven insights.
- Content Management - Maintaining high standards of quality and consistency across all menus. Guarantee a seamless and engaging user experience by curating detailed, accurate, and appealing menu descriptions, images, and other relevant content. Take ownership of the conversion funnel by optimizing content to drive customer engagement and increase order conversion rates.
- Partner Support - Provide support to restaurants, addressing time-sensitive operational issues efficiently. Perform ad-hoc tasks related to restaurant operations as needed, ensuring smooth and efficient functioning.
- BS degree in Business Administration, Operations or related field.
- Have 1+ years of previous relevant experience in Operations, Business Development, Analytical or similar.
- You are an analytical thinker who loves to solve problems (advanced Excel skills are a must).
- Be passionate about new technologies and food tech.
- Be an owner and proactively find solutions to business problems.
- Excellent communication & written skills in English and Portuguese.
Why you’ll love it here:
- Play a direct role in shaping the future of mobility.
- Impact millions of customers and partners in 600+ cities across 50 countries.
- Work in fast-moving autonomous teams with some of the smartest people in the world.
- Accelerate your professional growth with unique career opportunities.
- Get a rewarding salary and stock option package that lets you focus on doing your best work.
- Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
- Take care of your physical and mental health with our wellness perks.
- Some perks may differ depending on your location and role.
