Your space-enabled career begins here

We are looking for a sharp, highly-organised Operations Coordinator to support our Estonian ride-hailing operations.

You will be responsible for the daily functions that are at the core of the business locally where your work will have a direct impact on supply growth, quality and compliance.

You will be working closely with a high-performing team along with the Team Lead, Operations Specialist and/or Operations Manager.

About Us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About The Role

You will be responsible for the daily functions that are at the core of the business locally where your work will have a direct impact on supply growth, quality and compliance. Working closely with a high-performing team along with the Team Lead, Operations Specialist and/or Operations Manager.

Main tasks and responsibilities:

• Onboard and/or train new drivers to Bolt's platform
• Verify, maintain, organise and audit driver and vehicle documentation
• Respond to driver issues both in-person and over email promptly
• Find resolutions to driver issues and questions both in-person and over email promptly
• Work closely with the local operations teams to streamline relevant processes
• Support the local operations teams in local initiatives that contribute to supply growth, quality and compliance
  
  
  

About you:

• You have 2+ years experience
• You're a great communicator and have excellent spoken and written Estonian, English and Russian
• You have a data-driven analytical mindset and you are passionate about new technologies and ride-hailing
• You are proactive, not stopping after 20 obstacles a day
• Customer service or operations experience is a bonus
  
  
  

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.
• Some perks may differ depending on your location.