Your space-enabled career begins here

We are looking for a Partner Operations Specialist to help us build our Bolt Food partner operations efforts. You’ll be responsible for onboarding new partners (restaurant & grocery), discovering and driving performance improvements across the Operations organization and beyond.

It’s an exciting once-in-a-lifetime opportunity as you would work with smart people from HQ and local markets, have global impact, come up with scalable solutions to operational problems, and see results of your work each day.

About Us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

Main tasks and responsibilities:

• Support all Bolt's Food Delivery operations in Lisbon.
• Review key operational metrics. Availability rate, rejected orders, cooking time, average ratings, delayed orders - these and other metrics define success of our marketplace business. You will be looking for ways to improve these metrics.
• Onboard new restaurants on Bolt Food platform: upload menus, photos, prices, organise menu photo-shooting, ship our tablet to the restaurant, train restaurant staff how to use Bolt Food app.
• Partners Requests Resolutions. Deploy the best-in-class reports and different communications channels to manage our long-tail restaurants. Some of their requests are, but not limited to, menu changes, menu editions, operational and connectivity issues.
• Analyse data – you will monitor our engagement, quality and utilisation metrics and ensure a great experience for our users, couriers and more importantly restaurants.
• Support existing restaurants: solve most time-sensitive operational issues, update the menu, pricing and other content information, ad-hoc tasks related to restaurants operation.
  
  
  

About you:

• BS degree in Business Administration, Operations or related field.
• Have 1+ years of previous relevant experience in Operations, Business Development, Analytical or similar.
• You are an analytical thinker who loves to solve problems (advanced Excel skills are a must).
• Be a hustler, not stopping after 20 obstacles a day.
• Be passionate about new technologies and food tech.
• Be an owner and proactively find solutions to business problems.
• You are organised. You deliver stuff on time & handle stress.
• You are social. You can easily network with people of all backgrounds.
• Excellent communication & written skills in English and Portuguese.
  
  
  

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.
• Some perks may differ depending on your location and role.