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General Manager



Zagreb, Croatia
Posted on Thursday, July 4, 2024
We're seeking a dynamic, very hands-on and visionary General Manager to join our thriving Bolt Food team. In this role, you will have the unique opportunity to lead the team and further develop, own, and manage our Food Delivery business across Croatia.

As the General Manager, you'll oversee and drive our business operations in Croatia, guiding the team through evolving challenges. Your primary focus will be on fostering a cohesive team, swiftly adapting to opportunities in the food delivery business, and leading with a hands-on approach. You'll thrive here if you're a creative thinker, skilled at generating business ideas and effectively building compelling cases for them. Importantly, you know how to infuse enthusiasm and enjoyment for both yourself and the team throughout this journey.

If you are a results-oriented people leader with a passion for the food delivery and e-commerce industry, this is the perfect opportunity for you to make a significant impact and shape the future of Bolt Food in Croatia. Join our young and dynamic team and embark on an exciting journey of growth, innovation, and success.

About Us

Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 100 million customers in 45+ countries. We’re a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen!

Your daily adventures will include:

  • Lead and guide Bolt Food business in Croatia, emphasizing team development and adaptability
  • Assume responsibility for the P&L, steering revenue growth, ensuring profitability, and fostering a culture of continuous improvement.
  • Establish and expand operational processes, particularly concentrating on team development, refining sales strategies, and enhancing account management.
  • Oversee and mentor teams in Partner Operations, Sales, Account Management, and Courier Operations.
  • Define and achieve OKRs, prioritizing growth, adaptability, and satisfaction among stakeholders (customers, restaurants, couriers).
  • Utilize data analysis to optimize operational and financial performance, ensuring data-driven decision-making at every step.
  • Collaborate closely with the Regional Manager and HQ teams to tackle operational challenges and bolster product efficiency.
  • You will enjoy diving in the data dashboards with Looker and Mixpanel, datadumping to GSheets and building sense around the vast source of data at hand.

About you:

  • You embrace the concept of continuous improvement and have a knack for turning it into a reality.
  • You possess a strong appetite for experimentation and excel at formulating hypotheses for testing purposes.
  • You're adept at managing multiple priorities simultaneously, organizing work effectively, and ensuring an enjoyable journey along the way.
  • Ideally, you have over 3 years of experience in roles focused on business development, operations management, or general management. You understand marketplace dynamics and there is an entrepreneurial spirit in you.
  • Demonstrate a data-driven, analytical mindset, with excellent proficiency in tools like Google Sheets.
  • Exhibit strong leadership qualities, emphasizing team collaboration, exceptional negotiation skills, and fluency in both English and Croatian languages.
  • Showcase a proven track record in team management, with a focus on team growth and development.
  • Approach problem-solving proactively and harbor a deep passion for both emerging technologies and the food tech industry.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

Why you’ll love it here:

  • Play a direct role in shaping the future of mobility.
  • Impact millions of customers and partners in 500+ cities across 45 countries.
  • Work in fast-moving autonomous teams with some of the smartest people in the world.
  • Accelerate your professional growth with unique career opportunities.
  • Get a rewarding salary and stock option package that lets you focus on doing your best work.
  • Enjoy the flexibility of working in a hybrid mode.
  • Take care of your physical and mental health with our wellness perks.
  • Some perks may differ depending on your location.