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Operations Coordinator

Bolt

Bolt

Administration, Operations
London, UK
Posted on Thursday, July 4, 2024
We are looking for a sharp, highly-organised Operations Coordinator to support our UK ride-hailing operations.

You will be responsible for the daily functions that are at the core of the business locally where your work will have a direct impact on supply growth, quality and compliance.

You will be working closely with a high-performing team along with the Team Lead, Operations Specialist and/or Operations Manager.

About Us

Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 100 million customers in 45+ countries. We’re a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen!

About The Role

You will be responsible for the daily functions that are at the core of the business locally where your work will have a direct impact on supply growth, quality and compliance. Working closely with a high-performing team along with the Team Lead, Operations Specialist and/or Operations Manager.

Your daily adventures will include:

  • Onboard and/or train new drivers to Bolt's platform
  • Verify, maintain, organise and audit driver and vehicle documentation
  • Respond to driver issues both in-person and over email promptly
  • Find resolutions to driver issues and questions both in-person and over email promptly
  • Work closely with the local operations teams to streamline relevant processes
  • Support the local operations teams in local initiatives that contribute to supply growth, quality and compliance


About you:

  • You have 1+ years experience
  • You're a great communicator
  • You have a data-driven analytical mindset
  • You're a hustler, not stopping after 20 obstacles a day
  • You have excellent spoken and written English
  • You're passionate about new technologies and ride-hailing
  • Customer service or operations experience a bonus


Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

Why you’ll love it here:

  • Play a direct role in shaping the future of mobility.
  • Impact millions of customers and partners in 500+ cities across 45 countries.
  • Work in fast-moving autonomous teams with some of the smartest people in the world.
  • Accelerate your professional growth with unique career opportunities.
  • Get a rewarding salary and stock option package that lets you focus on doing your best work.
  • Enjoy the flexibility of working in a hybrid mode.
  • Take care of your physical and mental health with our wellness perks.
  • Some perks may differ depending on your location.