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Group Product Manager, User Services



Tallinn, Estonia
Posted on Tuesday, July 2, 2024
We're looking for a passionate and technical Group Product Manager to drive Bolt's product strategy for user services across all businesses (Rides, Micromobility, Drive, Market, Food and Business). You will be part of our Platform team where you will work closely with your peers to discover new innovative services. Are you up for the challenge?

About Us

With over 150 million users in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!

About The Role

As the leader of our User Services group, you'll own the long-term product strategy for all your services, align it with our business strategies, set profit and loss goals, and measure the impact of your entire group. You will continually drive the professional development of your direct reports.

As an influencer, you will build strong partnerships with all of our business units, as well as cross-functional stakeholders from operations and engineering, and shape their strategy and decision-making. You’ll identify opportunities, suggest improvements across our business, and take ownership of implementation.

Your daily adventures will include:

  • Define and execute vision and strategy for shared user services across all businesses (Rides, Micromobility, Drive, Market, Food and Business).
  • Maintain strong discipline in defining the key quality/cost trade-offs of your user services (user intelligence, user authentication, user profiles, user communication) and iterate using data insights.
  • Collaborate with our business stakeholders to discover new innovative services and drive product development through all stages from concept to launch.
  • Identify where technology can reduce friction in operational processes or user flows to improve customer experience and efficiency across the company.
  • Lead a cross-functional team across product, engineering, and operations—to deliver the best quality at the best cost for our 100M+ customers—and educate on strategy and roadmap alignment.
  • Provide continuous feedback to your team, enable their growth, and guide them in building world-class product management skills.

About you:

  • You are a passionate product leader, preferably in a top tech company, where you've shown your ability to drive business growth repeatedly.
  • You have successfully launched and scaled deep tech products.
  • You have exceptional communication and collaboration skills to work with our cross-functional teams, and you are fluent in English..
  • You can break down complex systems and processes into simple narratives for a best-in-class user experience from both an operational and customer perspective.
  • You have a strong sense of ownership with a hands-on mindset.
  • You are a data-driven problem solver.

Experience is great, but we also look for drive, intelligence, and integrity. So, even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

Why you’ll love it here:

  • Play a direct role in shaping the future of mobility.
  • Impact millions of customers and partners in 500+ cities across 45 countries.
  • Work in fast-moving autonomous teams with some of the smartest people in the world.
  • Accelerate your professional growth with unique career opportunities.
  • Get a rewarding salary and stock option package that lets you focus on doing your best work.
  • Enjoy the flexibility of working in a hybrid mode.
  • Take care of your physical and mental health with our wellness perks.
  • Some perks may differ depending on your location.