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Customer Support Specialist



Customer Service
Lagos, Nigeria
Posted on Tuesday, July 2, 2024
We are looking for a talented Customer Support Specialist who will make it easy and effortless for all Bolt users regardless of their country or location. Let’s build the future of transportation together!

About Us

With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

Main tasks & responsibilities:

  • Represent Bolt in Nigeria
  • Support Bolt’s Ride-hailing users and help them get the most out of our apps
  • Support our business partners in daily interactions with our users
  • Create loyal fans by showing them we really care.
  • Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt’s customer support

About you:

  • You understand what outstanding customer support looks like and be ready to go the extra mile
  • You welcome challenges with an open mind and see them as opportunities
  • You are always ready to put customers first and be passionate about helping others
  • You can apply an analytical approach as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
  • You are a hustler, not stopping after 20 obstacles a day
  • You have excellent spoken and written English skills, any other language is a plus
  • You are passionate about new technologies and ride-sharing
  • Basic Google Sheets/Excel knowledge is a plus

Experience is great, but we also look for drive, intelligence, and integrity. So, even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

Why you’ll love it here:

  • Play a direct role in shaping the future of mobility.
  • Impact millions of customers and partners in 500+ cities across 45 countries.
  • Work in fast-moving autonomous teams with some of the smartest people in the world.
  • Accelerate your professional growth with unique career opportunities.
  • Get a rewarding salary and stock option package that lets you focus on doing your best work.
  • Take care of your physical and mental health with our wellness perks.
  • Some perks may differ depending on your location.