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Operations Specialist



Posted on Tuesday, July 2, 2024
The Operations team at Bolt holds the full responsibility for strategy, marketplace health and growth of our Ridehailing business in Switzerland. To further expand on our success story we are looking for a data-driven and passionate individual with a get-it-done-attitude, helping us to transform the mobility industry in Switzerland.

About Us

With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

Everyone's welcome at Bolt, regardless of race, colour, religion, sex, national origin, age, disability, sexual orientation, or gender identity.

We’re on a mission to make cities for people, not cars, and we need you to make it happen!

About The Role

As an Operations Specialist you will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!

You will be leading local operations projects and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible, and affordable.

Your daily adventures will include:

  • Managing and supporting operations projects by defining precise local operational processes, with a focus on strong operational execution and results, always having our stakeholders in mind
  • Developing strategies to strengthen the driver's value proposition, to grow our supply base, performance, and retention continually
  • Analyzing data – you will be monitoring supply metrics to ensure marketplace health and act upon insights
  • Identifying trends, risks, and improvement opportunities on a local level that may impact the business
  • Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency
  • Taking ownership of Bolt's growth by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business goals

About you:

  • You have 1-2 years of experience in Operations, Startups, Strategy Consulting or other relevant organizations, ideally with experience in analytic tasks
  • You are a strong collaborator with excellent communication skills (both verbal and written) in German and English
  • You are highly analytical and have a data-driven mindset with excellent Excel/Google Sheets skills, yet are not afraid to get your hands dirty if needed
  • You have a strong motivation to solve problems creatively and efficiently
  • You thrive in a fast-paced environment
  • You are customer-oriented and will strive to strengthen our value proposition to ensure supply growth

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

Why you’ll love it here:

  • Play a direct role in shaping the future of mobility
  • Impact millions of customers and partners in 500+ cities across 45 countries
  • Work in fast-moving autonomous teams with some of the smartest people in the world
  • Accelerate your professional growth with unique career opportunities
  • Get a rewarding salary and stock option package that lets you focus on doing your best work
  • Enjoy the flexibility of working in a hybrid mode
  • Take care of your physical and mental health with our wellness perks
  • Be part of an international and diverse team, in which we ensure a cooperative work environment
  • Some perks may differ depending on your location.