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Operations Intern



sliema, malta
Posted on Friday, June 28, 2024
We are looking for an organised Operations Intern to support our delivery operations in Malta, who enjoys making a direct impact!

This is a paid internship for the summer, perfect for someone on summer break from university.

About Us

With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About The Role

Your daily adventures include:

  • Learning what it takes to drive efficient high-volume operations by supporting all Bolt Food's business operations in Malta.
  • Finding resolutions and responding to restaurant issues and questions both in-person and over email promptly.
  • Verifying, maintaining, organizing, and processing new restaurant documents for onboarding.
  • Supporting the local operations teams in local initiatives that contribute to growth, quality, and compliance.
  • Analyzing data – you will monitor our engagement, quality, and utilization metrics and ensure a great experience for our users, partners, and couriers.
  • Building and maintaining effective relationships with other departments - Customer Support, Central Operations, and Product.
  • Creating and optimizing processes – efficiency is our priority; you will help us find the most efficient way to run operations.

We are looking for:

  • You are a student.
  • You are a great communicator.
  • You have a data-driven analytical mindset.
  • You have excellent spoken and written Maltese & English.
  • You are ready to join us full-time.