Your space-enabled career begins here

We are looking for an exceptional Customer Support Specialist to join our fast-growing Support team working across our ride hailing and food delivery businesses. The position would be based from our office in Accra, Ghana.

About Us

With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About The Role

As a Customer Support Specialist you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience.

Main tasks and responsibilities:

• Support Bolt’s Food & Ride-hailing users and help them get the most out of our apps. The support queries would be from different channels such as phone, email, chat or social media
• Working on other projects aimed at improving our processes and customer experience
• Create loyal fans by showing them we really care
• Working closely with stakeholders to bring about ideas that would improve the quality of our services
  
  
  

About you:

• You understand what outstanding customer support looks like and be ready to go the extra mille
• You welcome challenges with an open mind and see them as opportunities
• You are always ready to put customers first and be passionate about helping others
• You can apply an analytical approach as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
• You are fluent in English and a local language
• You are a hustler, not stopping after 20 obstacles a day
• Basic Google Sheet knowledge is plus
  
  
  

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 500+ cities across 45 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.
• Some perks may differ depending on your location and role.