Your space-enabled career begins here

We are looking for an experienced Customer Support Team Lead to own the Ride hailing Malaysia market and lead a team of customer support specialists locally.

About Us

With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About The Role

As a Customer Support Team Lead, you will be responsible for owning the Ride hailing Malaysia market customer support function and leading a team of customer support specialists locally.

Your daily adventures will include:

• Solving customer issues and making it feel easy so customers continue to use our products and services
• Contributing to your peer's success through collaboration, creativity, and giving critical constructive feedback
• Identifying problems and opportunities to support our purpose and initiate, own, and contribute to solutions
• Working closely with different stakeholders to ensure that the Malaysia market delivers results
• Analyzing data to uncover gaps and improvement areas
• Readiness to lead a team of Customer Support Specialists and ensure their growth and motivation.
  
  
  

About you:

• You are Fluent in written and spoken English and Malay
• You have experience of thriving in a fast-paced environment
• You are a passionate, people-oriented person who is an excellent communicator
• You are great at making data-driven and metric-driven decisions
• You have significant focus on project and stakeholder management
• You have excellent coaching skills to get people to deliver great results
  
  
  

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 500+ cities across 45 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode.
• Take care of your physical and mental health with our wellness perks.
• Some perks may differ depending on your location.