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Customer Support Specialist



Customer Service
Vienna, Austria
Posted on Thursday, June 6, 2024
We are looking for an exceptional Customer Support Specialist to join our fast-growing Support team working across our ride hailing and food delivery businesses. The position would be based from our office in Vienna, Austria.

Please note that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process.

About Us

With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it’s all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About The Role

As a Customer Support Specialist you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience.

Your daily adventures will include:

  • Responding to customer issues both in-person, by phone and e-mailtext
  • Relying on Bolt’s best practices as well as your common sense
  • Working on issues in German and English
  • Working on other projects aimed at improving our processes and customer experience

About you:

  • You are passionate about new technologies and ride-sharing
  • You understand what outstanding customer support looks like and be ready to go the extra mile
  • You welcome challenges with an open mind and see them as opportunities
  • You can apply an analytical approach as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
  • You have excellent spoken and written German and English skills, any other language is a plus

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

Why you’ll love it here:

  • Play a direct role in shaping the future of mobility.
  • Work in fast-moving autonomous teams with some of the smartest people in the world.
  • Accelerate your professional growth with unique career opportunities.
  • Enjoy various team events to get to know your colleagues.
  • Some perks may differ depending on your location.