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Operations Specialist



Kuala Lumpur, Malaysia · Kuala Lumpur, Malaysia
Posted on Tuesday, June 4, 2024
We are looking for an analytical and solutions-driven Operations Specialist to manage supply in our Malaysia ride-hailing operations.

About Us

Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 100 million customers in 45+ countries. We’re a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen!

About The Role

As an Operations Specialist, you’ll be involved in managing our business operations, collaborating with internal and external stakeholders, and ultimately taking ownership as a marketplace manager. You will have full ownership of metrics and forecasts, and analyze quantitative & qualitative data from various sources while defining and executing strategy.

If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!

Your daily adventures will include:

  • Review core metrics, form bonds with key partners and execute your supply-, demand- and investment strategies
  • Creating, optimizing or even removing processes – efficiency is our priority; you will help us find the smoothest way to run operations, solve challenges where others turn away, and influence the way Bolt is going in the future
  • Hands-on supply management - working autonomously and taking initiatives through the stages of driver and fleet acquisition, conversion, activation and retention
  • Taking ownership over projects which contribute to our overall market performance and operational efficiency with the main goal to get Bolt rides in Malaysia to the next level

About you:

  • You have 2+ years of experience in Operations, Startup or other relevant organizations, ideally with experience in analytic tasks
  • You are a strong collaborator with excellent communication skills (both verbal and written) in English and Bahasa Malaysia
  • You are highly analytical and have a data-driven mindset with excellent Excel/Google Sheets skills, yet are not afraid to get your hands dirty if needed
  • You love to have ownership and are not afraid of managing multi-million Ringgit cities
  • You are passionate about new technologies and ride-hailing
  • You have a strong motivation to solve problems creatively and efficiently
  • You are customer-oriented and will strive to strengthen our value proposition to ensure supply growth
  • You are detail-oriented and organised
  • You are willing to travel for work

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

Why you’ll love it here:

  • Play a direct role in shaping the future of mobility.
  • Impact millions of customers and partners in 500+ cities across 45 countries.
  • Work in fast-moving autonomous teams with some of the smartest people in the world.
  • Accelerate your professional growth with unique career opportunities.
  • Get a rewarding salary and stock option package that lets you focus on doing your best work.
  • Enjoy the flexibility of working in a hybrid mode.
  • Take care of your physical and mental health with our wellness perks.
  • Some perks may differ depending on your location.