Customer Support Content Designer
Bolt
Customer Service, Design
Harju County, Estonia
Posted on Saturday, April 27, 2024
We are looking for a Customer Support Content Designer to join our Knowledge Management team.
About Us
With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
Everyone's welcome at Bolt, regardless of race, colour, religion, sex, national origin, age, disability, sexual orientation, or gender identity.
We’re on a mission to make cities for people, not cars, and we need you to make it happen!
About The Role
As a Customer Support Content Designer, you will be responsible for owning and maintaining both internal (Knowledge Base) and external Support articles (FAQs) for the Customer Support department. You will translate process maps into internal Knowledge Base articles that are logical, informative, and visually appealing. In addition, you will create Support articles for our customers that are easy-to-read, scannable, and help customers to effortlessly find answers to their questions.
You will be closely collaborating with key internal stakeholders to ensure our content is compliant and complete, and are responsible for communicating changes to the Customer Support team.
Your daily adventures will include:
Why you’ll love it here:
About Us
With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
Everyone's welcome at Bolt, regardless of race, colour, religion, sex, national origin, age, disability, sexual orientation, or gender identity.
We’re on a mission to make cities for people, not cars, and we need you to make it happen!
About The Role
As a Customer Support Content Designer, you will be responsible for owning and maintaining both internal (Knowledge Base) and external Support articles (FAQs) for the Customer Support department. You will translate process maps into internal Knowledge Base articles that are logical, informative, and visually appealing. In addition, you will create Support articles for our customers that are easy-to-read, scannable, and help customers to effortlessly find answers to their questions.
You will be closely collaborating with key internal stakeholders to ensure our content is compliant and complete, and are responsible for communicating changes to the Customer Support team.
Your daily adventures will include:
- Owning the creation and maintenance of documented knowledge (aka the Knowledge Base) for CS Teams.
- Providing useful self-help and internal content for all Bolt users in collaboration with our stakeholders.
- Collaborating with the Process Excellence team (PEX) to translate process models into easy-to-use articles for CS teams and Bolt users.
- Creating and maintaining content in GitHub.
- Previous experience in content writing, or a strong understanding of how to write and structure content in a logical and easy-to-read format.
- Proven ability to take complex information and present it in a logical, easy-to-read format.
- Strong (British) English language skills.
- Ability to build collaborative relationships with stakeholders.
- Experience in navigating through changing project requirements, unexpected obstacles, and ambiguity with a proactive and flexible attitude.
Why you’ll love it here:
- Play a direct role in shaping the future of mobility.
- Impact millions of customers and partners in 500+ cities across 45 countries.
- Work in fast-moving autonomous teams with some of the smartest people in the world.
- Accelerate your professional growth with unique career opportunities.
- Get a rewarding salary and stock option package that lets you focus on doing your best work.
- Enjoy the flexibility of working in a hybrid mode.
- Take care of your physical and mental health with our wellness perks.
- Some perks may differ depending on your location.
