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Operations Intern



Amsterdam, Netherlands
Posted on Saturday, April 6, 2024
We are looking for an organized Operations Intern to support our ride-hailing operations in the Netherlands, who enjoys making a direct impact!

The starting date and internship duration are negotiable. We expect you to be able to allocate at least 3 or 4 days weekly to contribute to Bolt’s operations in the Netherlands.

About Us

With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About The Role

As an Operations Intern at Bolt, you'll play a vital role in supporting our business operations in the Netherlands. This internship offers a hands-on experience where you'll be involved in various aspects of our operations, contributing to our growth, quality, and compliance efforts.

You will be part of a small team in the Netherlands that plays a direct role in shaping the future of mobility, and will receive a monthly compensation €800. We offer a hybrid work model and have an amazing office in the Adam Tower, with views all over Amsterdam.

Your daily adventures will include:

  • Learning what it takes to drive efficient high-volume operations by supporting all Bolt's business operations in the Netherlands
  • Finding resolutions and responding to driver issues and questions both in-person and over email promptly
  • Verifying, maintaining, organizing and auditing driver and vehicle documentation
  • Supporting the local operations teams in local initiatives that contribute to supply growth, quality, and compliance
  • Analyzing data – you will monitor our engagement, quality and utilization metrics and ensure a great experience for our users and drivers.
  • Building and maintaining effective relationships with other departments - Customer Support, Central Operations and Product
  • Creating and optimizing processes – efficiency is our priority; you will help us find the most efficient way to run operations.

About you:

  • You are currently in the third or fourth year of your HBO/University program
  • You have a hands-on work style, eager to make a direct impact
  • You have native-level Dutch and excellent spoken and written English skills
  • You have keen attention to detail and an aptitude for problem-solving
  • You are able to proactively address potential issues

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

Why you’ll love it here:

  • Play a direct role in shaping the future of mobility.
  • Impact millions of customers and partners in 500+ cities across 45 countries.
  • Work in fast-moving autonomous teams with some of the smartest people in the world.
  • Accelerate your professional growth with unique career opportunities.
  • Enjoy the flexibility of working in a hybrid mode.
  • Some perks may differ depending on your location.