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Operations Excellence Manager, Safety



Warsaw, Poland
Posted on Tuesday, November 21, 2023
We're looking for a new Operations Excellence Manager to tackle Rides Safety domain at a global level.

About Us

Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 100 million customers in 45+ countries. We’re a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen!

About The Role

You will be the central owner of Rides Safety and develop the vision and strategy to reduce the number of incidents and improve the perception of Safety on Bolt platform.

Your daily adventures will include:

  • Define the Safety domain’s vision and strategic objectives to reach KPI targets as collaborative effort of cross-functional safety team
  • Drive the Safety team towards the achievement of strategic objectives, aligning their efforts with the company's goals and vision
  • Own, manage and monitor the execution of domain roadmaps to achieve Safety KPIs
  • Manage the business reporting of domain performance to management and stakeholders
  • Stay up to date with industry best practices, local initiatives and emerging trends in the safety field, incorporating relevant advancements into the domains’ plans

About you:

  • Proven experience in a safety management or fraud prevention role, preferable within online service platforms or similar industries
  • Excellent communication skills to collaborate effectively with stakeholders at all levels. Concrete, concise and coherent in information sharing
  • Ability to work independently and under pressure in emergency situations with strong problem-solving, prioritisation and decision-making abilities
  • Strong analytical skills and data-driven mindset to interpret safety data and implement necessary changes. Preferably understanding how Product development works

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

Why you’ll love it here:

  • Play a direct role in shaping the future of mobility.
  • Impact millions of customers and partners in 500+ cities across 45 countries.
  • Work in fast-moving autonomous teams with some of the smartest people in the world.
  • Accelerate your professional growth with unique career opportunities.
  • Get a rewarding salary and stock option package that lets you focus on doing your best work.
  • Enjoy the flexibility of working in a hybrid mode.
  • Take care of your physical and mental health with our wellness perks.
  • Some perks may differ depending on your location.