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Junior Operations Specialist



Georgia, USA
Posted on Tuesday, November 21, 2023
We are looking for a Junior Operations Specialist to help us build our Bolt Food partner operations efforts.

Please note, that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process

About Us

Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 100 million customers in 45+ countries. We’re a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen!

About The Role

As a Junior Operations Specialist you’ll be responsible for onboarding new partners (restaurant & grocery & couriers), discovering and driving performance improvements.

It’s an exciting, once-in-a-lifetime opportunity as you would work with smart people from local market and HQ, come up with scalable solutions to operational problems, and see results of your work each day.

Salary: Gel 1300 gross + Annual bonuses

Your daily adventures will include:

  • Successfully manage key performance metrics for our partner restaurants and grocery stores
  • Successfully support couriers through multiple channels
  • Work closely with other teams in order to resolve challenging issues regarding couriers and partner restaurants
  • Effectively communicate with our partner restaurants and grocery stores both verbally and in writing
  • Onboard and train our new couriers and partner restaurants
  • Support existing partner couriers and restaurants solve interesting operational issues
  • Be a key player in building a support team in a challenging growth environment
  • Analyse data and monitor our engagement, quality and utilisation metrics to ensure great experience for our users, restaurants and more importantly, couriers

About you:

  • You are an analytical thinker who loves to solve problems
  • You are organised and deliver stuff on time
  • You are a hustler, not stopping after 20 obstacles a day
  • You have excellent spoken and written Georgian and English skills
  • You are an owner and proactively find solutions to problems
  • You are passionate about new technologies and food delivery

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

Why you’ll love it here:

  • Play a direct role in shaping the future of mobility.
  • Impact millions of customers and partners in 500+ cities across 45 countries.
  • Work in fast-moving autonomous teams with some of the smartest people in the world.
  • Accelerate your professional growth with unique career opportunities.
  • Get a rewarding salary and annual bonuses that lets you focus on doing your best work.
  • Some perks may differ depending on your location.